L&D Facilitation Manager

Walmart; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

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Job summary

Walmart in Bentonville, AR is seeking a Manager, Learning and Development – Facilitation to lead delivery and continuous improvement of learning experiences across Marketplace Seller Support and Risk.

You will partner with Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor teams to set facilitator standards, drive readiness, and use data to improve outcomes. This role emphasizes coaching and practical, business-aligned solutions.

Qualifications

• Minimum: Bachelor's degree in Business/HR/Communications/Education or related field with 2 years' adult learning experience, OR 4 years' experience.
• Bachelor’s degree in a related field plus relevant adult learning experience are required.

Responsibilities

• Build strong partnerships across Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners.
• Lead learning delivery across Marketplace Seller Support and Risk, including onboarding, upskilling, launches, and ongoing capability development.
• Define facilitator standards, certification requirements, train-the-trainer practices, and delivery quality expectations.
• Measure facilitator and program effectiveness using learner feedback, observations, readiness, and performance data.
• Coach and develop facilitators while building bench strength and succession readiness.
• Partner with Instructional Design to ensure learning is facilitator-ready and aligned to operational needs.
• Establish governance and quality controls that support consistency and scale.
• Continuously improve delivery, reinforcement, and performance support as business needs evolve.

Skills

Facilitation leadership

Stakeholder management

Instructional design

Train-the-trainer

Feedback-driven improvement

Coaching and development

Learning platforms & vendors

Continuous improvement mindset

Education

Bachelor's degree in Business, HR, Communications, Education, or related field

Tools

Instructional Design Software

Job description

Walmart in Bentonville, AR is seeking a Manager, Learning and Development – Facilitation to lead delivery and continuous improvement of learning experiences across Marketplace Seller Support and Risk.

You will partner with Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor teams to set facilitator standards, drive readiness, and use data to improve outcomes. This role emphasizes coaching and practical, business-aligned solutions.