Manager, Learning And Development - Facilitation

Walmart; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

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Job summary

Walmart in Bentonville, AR is seeking a Manager, Learning and Development – Facilitation to lead delivery and continuous improvement of learning experiences across Marketplace Seller Support and Risk.

You will partner with Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor teams to set facilitator standards, drive readiness, and use data to improve outcomes. This role emphasizes coaching and practical, business-aligned solutions.

Qualifications

• Minimum: Bachelor's degree in Business/HR/Communications/Education or related field with 2 years' adult learning experience, OR 4 years' experience.
• Bachelor’s degree in a related field plus relevant adult learning experience are required.

Responsibilities

• Build strong partnerships across Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners.
• Lead learning delivery across Marketplace Seller Support and Risk, including onboarding, upskilling, launches, and ongoing capability development.
• Define facilitator standards, certification requirements, train-the-trainer practices, and delivery quality expectations.
• Measure facilitator and program effectiveness using learner feedback, observations, readiness, and performance data.
• Coach and develop facilitators while building bench strength and succession readiness.
• Partner with Instructional Design to ensure learning is facilitator-ready and aligned to operational needs.
• Establish governance and quality controls that support consistency and scale.
• Continuously improve delivery, reinforcement, and performance support as business needs evolve.

Skills

Facilitation leadership

Stakeholder management

Instructional design

Train-the-trainer

Feedback-driven improvement

Coaching and development

Learning platforms & vendors

Continuous improvement mindset

Education

Bachelor's degree in Business, HR, Communications, Education, or related field

Tools

Instructional Design Software

Job description

Manager, Learning And Development - Facilitation

1601 Se 10th St
Bentonville, AR 72716-0000

$80,000 - $155,000/yr

Regular/Permanent

Salaried

Position Summary...

Role summary:

The Manager, Learning and Development – Facilitation leads the delivery and continuous improvement of learning experiences across Marketplace Seller Support and Risk. This role partners closely with Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners to ensure associates are ready to perform as the business evolves. The manager defines and upholds facilitator standards, certification requirements, train-the-trainer practices, delivery quality, classroom coverage, launch readiness, and learner feedback. This role uses performance insights to improve learning effectiveness and brings strong instructional design knowledge to ensure learning solutions are practical, engaging, and aligned to business needs.

About the team:

The Marketplace Learning & Development Facilitation team enhances associate readiness and capability across Seller Support and Risk by delivering scalable, high-quality learning experiences. Collaborating with Instructional Design, Knowledge Management, Operations, Product, and external partners, the team ensures timely delivery of relevant content and support. They lead facilitation excellence in onboarding, upskilling, compliance, and ongoing development, managing facilitator readiness, delivery quality, and learner feedback. Focused on building confidence, knowledge, and skills, the team supports associates in adapting to change, managing risk, and maintaining a consistent seller experience across Marketplace.

What you'll do:

• Build strong partnerships across Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners.
• Lead learning delivery across Marketplace Seller Support and Risk, including onboarding, upskilling, launches, and ongoing capability development.
• Define facilitator standards, certification requirements, train-the-trainer practices, and delivery quality expectations.
• Measure facilitator and program effectiveness using learner feedback, observations, readiness, and performance data.
• Coach and develop facilitators while building bench strength and succession readiness.
• Partner with Instructional Design to ensure learning is facilitator-ready and aligned to operational needs.
• Establish governance and quality controls that support consistency and scale.
• Continuously improve delivery, reinforcement, and performance support as business needs evolve.

What you'll bring:

• Proven experience leading facilitation and learning programs in complex, fast-paced environments.
• Strong stakeholder management skills with the ability to influence cross-functional partners and navigate competing priorities.
• Strong instructional design and content development background with an eye for learning quality.
• Experience defining facilitator standards, certifications, train-the-trainer programs, and delivery expectations.
• Ability to use learner feedback, observations, and performance data to improve outcomes.
• Strong project, operational, and people leadership skills, including coaching and developing facilitators.
• Comfort working across learning platforms, delivery models, and vendor environments.
• Continuous improvement mindset with the ability to adapt as business needs evolve.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Business, Human Resources, Communications, Education, or related field and 2 years’ experience in adult learning, training content development, or related area OR 4 years’ experience in adult learning, training content development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Instructional Design Software
• Leading cross-functional teams
• Master’s degree in Learning and Development
• Human Resources, or related field
• Project Management Certification
• Project management experience
• Six Sigma certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart Academy

Grow your skills

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Financial perks

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefits

Medical, dental, vision, and wellness programs for you and your family

Wellbeing programs

Access mental health resources and assistance programs for life’s challenges

Career growth opportunities

Training, leadership programs, and clear paths to advance.