Director of Learning & Development & CX Lead - Epilepsy & Movement Disorders

Jazz Pharmaceuticals, Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Jazz Pharmaceuticals, Inc. in San Francisco is seeking a Senior Learning & Development Partner to lead the strategic learning roadmap for the EMD franchise.

You will align capability building with brand priorities, medical education, and enterprise L&D goals to accelerate field performance. You will design scalable competency frameworks, partner with CRM learning and analytics teams, translate platform improvements into practical learning paths, and drive real-world impact across sales, medical

Responsibilities

• Set the strategic vision and multi-year learning roadmap for the EMD franchise, aligning capability building with brand priorities and L&D CoE goals.
• Design, rollout, and institutionalize role-based competency frameworks across EMD sales, medical affairs, and market access teams.
• Act as strategic partner for CRM learning and field enablement (e.g., Next-Gen Veeva Vault CRM), translating enhancements into high-adoption learning pathways.
• Collaborate with analytics teams to interpret customer data and field metrics, using real-world performance to identify skill gaps and shape learning interventions.
• Architect and embed scalable

Job description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to
transform the lives of patients and their families. We are dedicated to developing
life-changing medicines for people with serious diseases - often with limited or no
therapeutic options. We have a diverse portfolio of marketed medicines, including leading
therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.
Our patient-focused and science-driven approach powers pioneering research and development
advancements across our robust pipeline of innovative therapeutics in oncology and
neuroscience. Jazz is headquartered in Dublin, Ireland with research and development
laboratories, manufacturing facilities and employees in multiple countries committed to
serving patients worldwide. Please visit
www.jazzpharmaceuticals.com
for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high-performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

Essential Functions / Responsibilities

• Set the strategic vision and multi-year learning roadmap for the EMD franchise, aligning capability building with brand commercial priorities, high-science disease education, and enterprise L&D CoE goals.
• Orchestrate the design, rollout, and institutionalization of role-based competency and field capability frameworks across EMD sales, medical affairs, and market access teams, benchmarking capabilities against evolving healthcare customer engagement standards.
• Serve as a strategic business parter for CRM learning and field enablement (e.g., Next-Gen Veeva Vault CRM), translating platform enhancements, customer journeys, and next-best-action guidance into intuitive, high-adoption learning pathways.
• Partner cross-functionally with Customer Analytics & Insights and Advanced Analytics to interpret customer interaction data, institutional account patterns, and field engagement metrics, utilizing real-world performance data to pinpoint skill gaps and shape targeted learning interventions.
• Architect and embed scalable