Kynector

NORTHERN KENTUCKY COMMUNITY ACTION COMMISSION INC; Covington (KY); On-site; USD 23,866 - 33,992; Full time

Job summary

Northern Kentucky Community Action Commission, Inc. is seeking a Kynector in Covington, KY to help residents understand and enroll in a health plan through one-on-one interactions, group presentations, and events.

The role requires travel, flexible hours including some evenings/weekends, and certification through KHBE training. Strong communication and knowledge of ACA/Medicaid are essential.

Qualifications

• High School diploma or GED required; college preferred.
• Knowledge/experience in the health care industry and ACA knowledge preferred.
• Computer proficiency, including Microsoft Office (Outlook, Excel, Word, PowerPoint, Publisher) and internet research.

Responsibilities

• Assist in enrollment of Northern Kentucky population and conduct outreach activities.
• Facilitate consumer enrollment and outreach activities.
• Complete KHBE training courses and achieve at least 80% to become certified.
• Travel to consumer locations to assist with enrollment activities.
• Provide unbiased guidance on Medicaid coverage options face-to-face, including in homes.
• Refer consumers to agents or call centers when guidance is needed.
• Assist in processing appeals for Exchange consumers and re-enrollments.
• Provide language access services and accessibility accommodations as needed.
• Attend evening or weekend enrollment/outreach events as required.

Skills

Public speaking

Health care knowledge

MS Office proficiency

Driver's license

Flexible schedule

Travel availability

Education

High School or GED

College preferred

Tools

Microsoft Office

Job description

Job Details:Job Location: Kenton Co Center - Covington, KY 41011Position Type: Full TimePOSITION TITLE: KynectorReports To: Program ManagerHourly Wage: $21.00

General Responsibility

Provide accurate and unbiased information to help residents of Northern Kentucky understand and enroll in a health plan of their choice through one‑on‑one interactions, group presentations, public events, or activities.

Specific Responsibilities

• Assist in the enrollment of the Northern Kentucky population and conduct related outreach activities.
• Facilitate consumer enrollment and outreach activities.
• Complete required training courses developed by KHBE and receive a passing score of at least 80 percent to become certified.
• Demonstrate a working knowledge of the Affordable Care Act and Kentucky’s Medicaid Enrollment Process for Medicaid Expansion.
• Travel to consumer locations in order to assist with enrollment activities.
• Provide unbiased guidance on Medicaid coverage options face‑to‑face, including in consumers’ homes.
• Adequately answer consumers’ questions about enrollment.
• Refer consumers to agents, consumer assistance agencies as specified, or the Call Center when guidance is needed.
• Assist in the processing of appeals for consumers in the Exchange.
• Process re‑enrollment in the Exchange.
• Guide consumers in modifying their coverage due to any life‑changing event.
• Abide by reporting standards on Exchange related activities.
• Conduct outreach activities at local events to educate Kentuckians about the Exchange.
• Assist KHBE in working on local community events to promote the Exchange.
• Achieve a high level of consumer satisfaction.
• Participate in Navigator duties for the open enrollment periods on the Exchange—this requires being willing to hold a flexible schedule and attend some evening and some weekend enrollment or outreach events.
• Accept referrals from Navigators and agents.
• Provide access to oral interpretation of non‑English languages to ensure meaningful access.
• Provide services in a location accessible to those with disabilities and materials and other utilized tools to those with disabilities.
• Ensure that an authorized representative is present for disabled individuals (when applicable).
• Perform other duties as assigned by Regional Supervisor or Program Director, including attendance at evening or weekend events.
• Assure compliance with all program and grant requirements.

Qualifications

• High School or GED required; college preferred.
• Knowledge/experience in the health care industry and knowledge of the Affordable Care Act preferred.
• Computer proficiency, including experience with Microsoft Office (Outlook, Excel, Word, PowerPoint, and Publisher), internet research, and ability to learn specialized computer databases, as needed.
• Knowledge of the region’s community social services, business organizations, agencies, and resources. Understanding of rural and urban populations, and particularly of the county assigned.
• Excellent communication skills, including public speaking.
• Ability to work with people of diverse and varying socio‑economic backgrounds.
• Ability to work a flexible schedule to facilitate enrollment for groups of consumers who work traditional daytime hours.
• Travel is a requirement of this position.
• Must possess a valid driver’s license, regular access to reliable transportation, and current auto insurance.

Physical Requirements

Must be able to sit at a computer for prolonged periods of time up to 50% of the time.

Must be able to lift up to 25 pounds up to 10% of the time.

*NKCAC is an equal opportunity/affirmative action employer. We strongly encourage people of color, people with disabilities, women, bilingual people, and former or current recipients of public assistance to apply for available positions.

NKCAC IS A DRUG‑FREE WORKPLACE.