KYC Operations Lead - Client Onboarding & Delivery (Hybrid)

Deutsche Bank; Jacksonville (FL); Hybrid; USD 48,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Generous vacation

Personal and volunteer days

Health and wellbeing benefits

Retirement savings plans

Parental leave and family building

Job summary

Deutsche Bank in Jacksonville, FL seeks an Associate Case Manager to coordinate end-to-end onboarding and client lifecycle for institutional and corporate banking clients. You will partner across teams to ensure timely onboarding, regulatory compliance, and strong client experiences.

You will manage multiple cases, collect documentation, assess risks, and maintain accurate records in KYC systems, while leveraging AI tools to enhance productivity and efficiency. Hybrid work model offered.

Qualifications

• Bachelor’s degree or equivalent practical experience in financial services, banking operations, compliance operations, or a related field.
• Proven experience supporting KYC, AML, client onboarding, due diligence, or client lifecycle management activities within a regulated environment.
• Working knowledge of KYC and customer due diligence principles, financial crime risk management, sanctions, FATCA, and related regulatory requirements.
• Demonstrated ability to manage multiple cases, prioritize competing deadlines, analyze issues, and coordinate actions across internal stakeholders and external clients.
• Proficiency with Microsoft Office applications and experience maintaining accurate records in workflow, onboarding, case management, or KYC systems.
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Responsibilities

• Own a portfolio of client onboarding, periodic review, and event-driven review cases from initiation through completion, with accountability for meeting regulatory deadlines, service-level expectations, and business commitments.
• Serve as the central point of coordination across Business Coverage, Accountable Client Owners, Due Diligence, AFC, Legal, Credit, Tax, Operations, Account Opening teams, and external clients to drive required actions and resolve blockers.
• Conduct direct client and stakeholder outreach to collect documentation, clarify onboarding requirements, provide status updates, and maintain momentum on outstanding items.
• Apply evaluative judgment and analytical skills to assess case completeness, identify KYC, AFC, sanctions, tax, documentation, or delivery risks, and elevate complex issues or exceptions through the appropriate governance channels.
• Maintain accurate case records and workflow updates in onboarding and KYC systems, ensuring files meet quality standards and support a right-first-time approach.
• Manage day-to-day pipeline activity by prioritizing competing cases, monitoring aging items, participating in governance and performance reviews, and contributing to process improvements that strengthen efficiency and client experience.

Skills

KYC & AML

Client onboarding

Due diligence

Regulatory compliance

Microsoft Office

AI tools usage

Education

Bachelor’s degree or equivalent practical experience in financial services, banking operations, compliance operations, or a related field

Tools

Microsoft Office

Job description

Deutsche Bank in Jacksonville, FL seeks an Associate Case Manager to coordinate end-to-end onboarding and client lifecycle for institutional and corporate banking clients. You will partner across teams to ensure timely onboarding, regulatory compliance, and strong client experiences.

You will manage multiple cases, collect documentation, assess risks, and maintain accurate records in KYC systems, while leveraging AI tools to enhance productivity and efficiency. Hybrid work model offered.