KYC Operations / Client Aligned Delivery (CAD) - Associate

Deutsche Bank; Jacksonville (FL); Hybrid; USD 48,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Generous vacation

Personal and volunteer days

Health and wellbeing benefits

Retirement savings plans

Parental leave and family building

Job summary

Deutsche Bank in Jacksonville, FL seeks an Associate Case Manager to coordinate end-to-end onboarding and client lifecycle for institutional and corporate banking clients. You will partner across teams to ensure timely onboarding, regulatory compliance, and strong client experiences.

You will manage multiple cases, collect documentation, assess risks, and maintain accurate records in KYC systems, while leveraging AI tools to enhance productivity and efficiency. Hybrid work model offered.

Qualifications

• Bachelor’s degree or equivalent practical experience in financial services, banking operations, compliance operations, or a related field.
• Proven experience supporting KYC, AML, client onboarding, due diligence, or client lifecycle management activities within a regulated environment.
• Working knowledge of KYC and customer due diligence principles, financial crime risk management, sanctions, FATCA, and related regulatory requirements.
• Demonstrated ability to manage multiple cases, prioritize competing deadlines, analyze issues, and coordinate actions across internal stakeholders and external clients.
• Proficiency with Microsoft Office applications and experience maintaining accurate records in workflow, onboarding, case management, or KYC systems.
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Responsibilities

• Own a portfolio of client onboarding, periodic review, and event-driven review cases from initiation through completion, with accountability for meeting regulatory deadlines, service-level expectations, and business commitments.
• Serve as the central point of coordination across Business Coverage, Accountable Client Owners, Due Diligence, AFC, Legal, Credit, Tax, Operations, Account Opening teams, and external clients to drive required actions and resolve blockers.
• Conduct direct client and stakeholder outreach to collect documentation, clarify onboarding requirements, provide status updates, and maintain momentum on outstanding items.
• Apply evaluative judgment and analytical skills to assess case completeness, identify KYC, AFC, sanctions, tax, documentation, or delivery risks, and elevate complex issues or exceptions through the appropriate governance channels.
• Maintain accurate case records and workflow updates in onboarding and KYC systems, ensuring files meet quality standards and support a right-first-time approach.
• Manage day-to-day pipeline activity by prioritizing competing cases, monitoring aging items, participating in governance and performance reviews, and contributing to process improvements that strengthen efficiency and client experience.

Skills

KYC & AML

Client onboarding

Due diligence

Regulatory compliance

Microsoft Office

AI tools usage

Education

Bachelor’s degree or equivalent practical experience in financial services, banking operations, compliance operations, or a related field

Tools

Microsoft Office

Job description

Position Overview

Job Title KYC Operations / Client Aligned Delivery (CAD)

Corporate Title Associate

Location Jacksonville, FL

Overview

The Associate Case Manager is responsible for coordinating the end-to-end onboarding and client lifecycle process for institutional and corporate banking clients. Acting as the primary point of contact across multiple stakeholders, the role ensures that onboarding requests progress efficiently, regulatory requirements are met, risks are identified and escalated promptly, and clients receive a high-quality onboarding experience. The successful candidate will partner with Business Coverage teams, Accountable Client Owners (ACOs), Due Diligence teams, AFC, Tax, Legal, Credit, Operations, and external clients to drive onboarding activities from initiation through completion.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement. Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Own a portfolio of client onboarding, periodic review, and event-driven review cases from initiation through completion, with accountability for meeting regulatory deadlines, service-level expectations, and business commitments
• Serve as the central point of coordination across Business Coverage, Accountable Client Owners, Due Diligence, AFC, Legal, Credit, Tax, Operations, Account Opening teams, and external clients to drive required actions and resolve blockers
• Conduct direct client and stakeholder outreach to collect documentation, clarify onboarding requirements, provide status updates, and maintain momentum on outstanding items
• Apply evaluative judgment and analytical skills to assess case completeness, identify KYC, AFC, sanctions, tax, documentation, or delivery risks, and elevate complex issues or exceptions through the appropriate governance channels
• Maintain accurate case records and workflow updates in onboarding and KYC systems, ensuring files meet quality standards and support a right-first-time approach
• Manage day-to-day pipeline activity by prioritizing competing cases, monitoring aging items, participating in governance and performance reviews, and contributing to process improvements that strengthen efficiency and client experience

Skills You’ll Need

• Bachelor’s degree or equivalent practical experience in financial services, banking operations, compliance operations, or a related field
• Proven experience supporting KYC, AML, client onboarding, due diligence, or client lifecycle management activities within a regulated environment
• Working knowledge of KYC and customer due diligence principles, financial crime risk management, sanctions, FATCA, and related regulatory requirements
• Demonstrated ability to manage multiple cases, prioritize competing deadlines, analyze issues, and coordinate actions across internal stakeholders and external clients
• Proficiency with Microsoft Office applications and experience maintaining accurate records in workflow, onboarding, case management, or KYC systems
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs
• undefined

Skills That Will Help You Excel

• Excellent written and verbal communication skills, with the confidence to engage clients and stakeholders at different levels
• A proactive, self-motivated approach with the ability to take ownership and follow through on actions
• Strong relationship-building and collaboration skills across cross-functional teams
• Adaptability and a willingness to learn KYC policy, operating standards, systems, and onboarding processes
• Background supporting institutional, corporate, commercial, or investment banking clients or exposure to lending, structured finance, or capital markets products

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $48,000 to $74,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view "Deutsche Bank’s Equal Opportunity Policy Statement" and the following notices: "EEOC Know Your Rights" ; "Employee Rights and Responsibilities under the Family and Medical Leave Act" ; and "Employee Polygraph Protection Act" .