Know Your Client (KYC) Case Manager - Associate

Deutsche Bank; Jacksonville (FL); Hybrid; USD 48,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellbeing benefits

Retirement savings plans

Parental leave

Education resources

Volunteer programs

Job summary

Deutsche Bank in Jacksonville, FL is seeking a Know Your Client (KYC) Case Manager to own onboarding, periodic reviews, and remediation cases. You’ll coordinate outreach, gather documentation, and ensure timely completion while aligning with regulatory requirements.

Collaboration with Diligence, AFC, and policy teams is essential. You will maintain case data in Casper/dbCLM, provide status updates, and drive process improvements in a hybrid work environment.

Qualifications

• Bachelor’s degree in business, finance, legal studies, risk management, or equivalent experience.
• Experience supporting KYC, onboarding, periodic reviews, remediation, or client lifecycle management in regulated financial services.
• Ability to review legal entity, ownership, sources of funds, and business rationale and identify gaps or high-risk items.
• Knowledge of KYC, AML, sanctions, due diligence, and risk-rating concepts; apply policy to cases.
• Proficient with Microsoft Office and case-management/client lifecycle systems; maintain accurate records and timelines.
• Ability to leverage AI tools to improve productivity while ensuring responsible use of data.

Responsibilities

• Own assigned KYC onboarding and review cases from initiation to completion.
• Review entity details and supporting documents for gaps or risk factors.
• Coordinate client and business outreach to minimize repeat requests.
• Manage workflows and scoping activities for KYC cases.
• Collaborate with AFC, Due Diligence, Sanctions, Policy, and tech teams to resolve issues.
• Maintain accurate data and reporting in Casper, dbCLM, and related tools.

Skills

KYC experience

AML knowledge

Documentation review

Policy interpretation

Office & case management

AI-assisted productivity

Education

Bachelor’s degree in business/finance/legal studies/risk

Tools

Microsoft Office

Case-management systems

Job description

Position Overview

Job Title: Know Your Client (KYC) Case Manager

Corporate Title: Associate

Location: Jacksonville, FL

Overview: The Business supports the end-to-end client lifecycle by ensuring clients are onboarded and maintained in accordance with Know Your Client (KYC), regulatory, and internal policy requirements. You will manage KYC cases, review documentation, coordinate client outreach, and resolve issues with Due Diligence, Quality Control, Anti-Financial Crime (AFC), Sanctions, Policy, and other stakeholders. You will provide clear status updates and translate technical requirements into practical guidance for the Business. Your work will help reduce delays, improve data quality, mitigate financial crime risk, and ensure clients can be serviced efficiently and compliantly.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Own assigned KYC onboarding, periodic review, remediation, event-driven review, and maintenance cases from initiation through completion, with accountability for timely delivery and escalation of blockers
• Review legal entity, ownership, source-of-funds, business rationale, and supporting documentation; apply evaluative judgment to identify gaps, inconsistencies, risk-rating impacts, and additional due diligence requirements
• Coordinate client and business outreach, request accurate documentation, minimize repeat requests, and prepare complete case packages for Due Diligence and Quality Control review
• Initiate and manage required workflows, including ONB, ENP/ENPR, AAR, EDR/ESA, Red-to-Green, grouping KYC, screening dispositions, and scoping or de-scoping activities
• Partner with ACOs, Due Diligence, Quality Control, AFC, Sanctions and Embargoes, Policy, Tax, Fulfillment, and technology teams to resolve exceptions, rejects, urgent cases, and production issues
• Maintain accurate case data and reporting in Casper, dbCLM, dbCAR, and related tracking tools; provide regular status updates and identify recurring issues or process improvement opportunities

Skills You’ll Need

• Bachelor’s degree in business, finance, legal studies, risk management, or a related field, or equivalent relevant professional experience
• Proven experience supporting KYC, client onboarding, periodic reviews, remediation, client lifecycle management, or financial crime compliance within a regulated financial services environment
• Demonstrated ability to review legal entity, ownership, source-of-funds, and business-purpose documentation and identify missing, inconsistent, or higher-risk information
• Working knowledge of KYC, Anti-Money Laundering, sanctions, client due diligence, and risk-rating requirements, with the ability to interpret policy and apply it to individual cases
• Proficiency with Microsoft Office applications and case-management or client lifecycle systems, with demonstrated ability to maintain accurate records, track deadlines, and communicate status to stakeholders
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Excellent written and verbal communication skills, with the ability to explain complex KYC requirements clearly to clients and internal stakeholders
• Strong organizational and prioritization skills, with the ability to manage multiple cases, deadlines, and escalations in a fast-paced environment
• Collaborative working style and confidence partnering across business, compliance, operations, quality control, policy, and technology teams
• Self-motivated and proactive approach to identifying issues, resolving blockers, and driving cases through to completion
• Detail-oriented mindset with sound judgment, adaptability, and a commitment to accuracy, regulatory compliance, and continuous process improvement

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville, FL is $48,000 to $74,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

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