KYC Onboarding and Client Support Unit Analyst

Citi; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid parental leave

Private medical care

Career management programs

Job summary

Citi is looking for a KYC Onboarding and Client Support Unit Analyst to join its team in New York. This hybrid position requires experience in KYC/AML, with responsibilities that include managing client KYC records, ensuring compliance with local regulations, and utilizing AI tools.

You will collaborate with Relationship Management and Compliance teams while helping maintain a dedicated KYC program. A Master's degree or equivalent experience and fluency in Ukrainian and English are necessary.

Qualifications

• 1-2 years of relevant experience in KYC/AML.
• Experience in banking operations and compliance.
• Fluent in Ukrainian and English.

Responsibilities

• Assist with the development and approval of KYC records.
• Follow local KYC/AML requirements and execute controls.
• Answer KYC inquiries efficiently and accurately.

Skills

KYC/AML experience

Client communication

Knowledge of local Ukraine laws

AI tools usage

Education

Master's degree/University degree or equivalent experience

Job description

KYC Onboarding and Client Support Unit Analyst

Job Req Id: 26974657

Location: Kyiv City, Ukraine

Job Type: Hybrid

Posted: Jun. 29, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC Operations Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The KYC Onboarding and Client Support Unit Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

What you’ll do

• Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices (CCB, GNB, CB, DCC, Markets, TTS)
• Follow local Ukrainian requirements in KYC/AML and execute respective controls
• Serve as point of contact for internal partners and external clients, interacting with key teams to identify and resolve KYC related questions
• Ensure customer KYC inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
• Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
• Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
• Ensure KYC records incorporate local regulatory requirements and Global KYC AML Standards
• Maintain KYC Workflow Tool
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgment and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Eager to use, explore, and understand how emerging technologies, such as Artificial Intelligence, assist in improving checks for financial crime and compliance (KYC, AML, Sanctions).

What we’ll need from you

• 1-2 years of relevant experience in KYC/AML
• Experience in banking operations, financial monitoring and compliance
• Strong client communication experience
• Knowledge of local Ukraine legislation and requirements in AML/KYC area
• Fluent Ukrainian and English languages are required
• Proven ability to make effective and timely decisions
• Consistently able to anticipate and respond to customer/business needs
• Demonstrated ability to build and cultivate partnerships across business regions
• Experience using AI-powered tools to enhance productivity, streamline processes and support data analysis.
• Master's degree/University degree or equivalent experience.

What we can offer you

By joining Citi Ukraine, you will not only be part of a business casual workplace with a hybrid working model (partly office, partly work from home), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

• Continuous career progression opportunities at one of the world's largest full-service global banks
• Paid parental leave program - maternity leave and paternity leave
• Private medical care program and life insurance
• Employee assistance program
• Career management and mentoring programs by senior colleagues and leaders
• Inclusive and friendly corporate culture where diversity and equality is widely recognized
• Gaining knowledge about banking and capital market products provided by Citi to clients on a global scale
• Access to Citi’s huge training database and subscription to external online training providers, such as Udemy and Degreed.

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.