KYC Operations Senior Manager

Citi; New York (NY); Hybrid; USD 58,928 - 100,341; Full time

Benefits offered by this job

Defined Contribution Pension 6%

Private Medical Care

Life Insurance

Employee Assistance Program

Parental Leave

Sport Card

Social Benefit Fund extras

Volunteering day

Job summary

Citi Solutions Center Poland is hiring a KYC Operations Senior Manager in a hybrid role. You will lead the Global Screening Operations team, oversee AML monitoring, governance, and regulatory reporting in coordination with Compliance.

The role requires strong project and people leadership, and supervision of AI initiatives to improve efficiency and data quality. The position offers a broad benefits package and a hybrid work model with potential for salary growth.

Qualifications

• 6-10 years of job related work experience.
• Project Management: Proven experience planning, executing, and delivering projects within scope.

Responsibilities

• Provide senior oversight of the Global Screening Operations team and act as escalation point.
• Governance of tasks and processes per internal policy and external regulation.
• Assess impact of tech and policy changes and drive data quality improvements.
• Develop and manage long-term AI tool use to meet company goals.
• Train and mentor team members to enhance AI skills.
• Advise senior leadership on AI opportunities, risks, and competition.

Skills

Project Management

People Leadership

Advanced English

Education

Bachelor's degree

Master's degree

Job description

KYC Operations Senior Manager

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Job Req Id:

26980606

Location(s):

Warsaw, Mazovia, Poland

Job Type:

Hybrid

Posted:

Jul. 24, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

What you’ll do

• Provide senior oversight of the Global Screening Operations (GSO) team, senior point of escalation for the team and its stakeholders, represent the GSO function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions

• Ensure effective governance of tasks and processes with reference to internal policy and external regulation

• Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels

• Create efficiencies through on-going utilization of low cost centers for data management

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Ability to manage teams.

• Develop and manage the long-term plan for using new AI tools to meet company goals.

• Find, test, and build new AI tools and systems to discover new opportunities for reducing manual work.

• Oversee the most important AI projects, ensuring they are reliable, secure, and perform well.

• Establish the standards and best practices for how AI tools are developed and used across the organization.

• Train and mentor team members to enhance their AI skills.

• Advise senior leadership on new AI opportunities, potential risks, and the competitive landscape.

• Promote a culture of innovation and experimentation to drive technical excellence.

• Work with Global GSO management team to coordinate remediation activities and approvals

• Ensure proper and effective governance of remediation tasks and processes with reference to internal policy and external regulation

• Partner with Compliance, the business and GSO teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies

• Develop project plans and ongoing monitoring of milestones and actions

What we’ll need from you

• 6-10 years of job related work experience.

• Project Management: Proven experience in project management, with a demonstrated ability to plan, execute, and deliver projects successfully within scope and timeline.

• People Leadership: Strong people management experience, with a track record of leading, mentoring, and developing high-performing teams.

• Advanced English – both written and spoken (daily duties and company communication are conducted in English).

• Bachelor's degree/University degree or equivalent experience.

• Master's degree preferred.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:

• https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-NS10

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

Time Type:

Full time

Primary Location Full Time Salary Range:

zł223,400.00 - zł380,400.00

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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