Client Onboarding Analyst

Citi; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Citi is looking for a Client Onboarding Analyst to join their team in New York. In this role, you will manage client requests and ensure adherence to bank regulations while maintaining high customer satisfaction.

The ideal candidate should have a Bachelor's degree, experience in financial services, and be fluent in English. Strong PC skills are essential, along with the ability to work under pressure and meet deadlines.

Qualifications

• Previous experience in financial services preferred.
• Knowledge of bank products for account opening and maintenance.
• Flexibility and team spirit required.

Responsibilities

• Processes client requests related to system setup.
• Co-operates with internal partners for systems maintenance.
• Provides responses to client and internal inquiries.
• Ensures high levels of client satisfaction.

Skills

Knowledge of bank products

Customer communication experience

Good PC skills (Excel, Word)

Fluent in English (written and spoken)

High attention to detail

Ability to work under pressure

Education

Bachelor’s/University degree

Job description

Client Onboarding Analyst

Job Req Id: 26958029

Location(s): Kyiv City, Ukraine

Job Type: On-Site/Resident

Posted: Apr. 27, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Client Onboard Analyst is a professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving.
• Applies appropriate bank’s regulations while processing the requests.
• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
• Verification and authorization of data entered in the systems.
• Ensures all queries are dealt with in an efficient and timely manner.
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining of bank accounts. Knowledge on the field of finances and banking.
• Customer communication experience (internal/external).
• Flexibility, team spirit. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Customer Service

Job Family

Institutional Client Onboarding

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.