KYC Modernization Program Lead

Citi; Jacksonville (FL); On-site; USD 113,840 - 170,760; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid holidays

Job summary

Citi in Jacksonville, Florida is seeking a KYC Modernization Project Manager to lead and coordinate complex KYC initiatives. The role requires collaboration across Operations, Business, Technology, and Control functions to improve processes and drive AI-enabled enhancements.

You will guide scope, requirements, and execution activities, provide executive status updates, manage risks, and mentor team members in a matrixed environment to deliver measurable program outcomes.

Qualifications

• 6–10 years of experience in project and program management in financial services.
• Strong interpersonal and communication skills to engage and influence stakeholders across levels.
• Strong project and program management skills and experience building complex project plans.
• Knowledge of Citi PM tools, including AI experience.
• Understanding of CPMCG guidelines and internal relationships to drive common goals.

Responsibilities

• Serve as liaison across Operations, Business, Technology, and Control functions to ensure a consistent operating model for KYC modernization.
• Define scope, requirements, and execution activities with stakeholders; communicate schedules and milestones.
• Provide executive status updates on progress, risks, and issues throughout the lifecycle.
• Escalate program risks to Transformation PM lead or Sponsor when appropriate.
• Demonstrate knowledge of program metrics, data gathering, reporting, and trend analysis.

Skills

Interpersonal skills

Stakeholder engagement

Program management

Project planning

AI experience

Education

Bachelor’s degree

Master’s degree preferred

Tools

PTS

JIRA

Citi PM tools

Job description

Citi in Jacksonville, Florida is seeking a KYC Modernization Project Manager to lead and coordinate complex KYC initiatives. The role requires collaboration across Operations, Business, Technology, and Control functions to improve processes and drive AI-enabled enhancements.

You will guide scope, requirements, and execution activities, provide executive status updates, manage risks, and mentor team members in a matrixed environment to deliver measurable program outcomes.