KWB Case Manager

First Step House; Salt Lake City (UT); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

15 Paid Holidays Annually

Robust PTO

401(k) Employer Match up to 5%

Annual Merit Increase & Bonus Opptys

Mission-driven work that changes lives

Job summary

First Step House in Salt Lake City is seeking a compassionate Case Manager to support individuals facing serious mental illness and co-occurring conditions towards housing stability and recovery. You’ll work with a multidisciplinary team in a trauma-informed, recovery-focused environment.

The role emphasizes individualized service planning, connection to community resources, and documentation in HIPAA-compliant systems, with a patient-centered approach and ongoing engagement.

Qualifications

• Bachelor's degree in a human services-related field preferred.
• Strong interpersonal and communication skills with problem-solving abilities.
• Ability to document services accurately and professionally.
• Proficiency with Microsoft Office and electronic documentation systems.
• Reliable attendance and punctuality.

Responsibilities

• Provide comprehensive case management and supportive services to residents.
• Develop individualized service plans and review progress regularly.
• Assist with housing stability, documentation, and eligibility for benefits.
• Coordinate access to healthcare, employment, education, and community resources.
• Maintain HIPAA and other regulatory compliance; complete required documentation.

Skills

Interpersonal skills

Communication

Problem-solving

Organizational skills

Documentation

Microsoft Office

Education

Bachelor's Degree in Human Services

Tools

KIPU

HMIS

Azure

Job description

We help people build lives of meaning, purpose, and recovery.

First Step House | Salt Lake City, Utah| Full-Time

We are seeking a compassionate, motivated, and recovery-oriented Case Manager to join our KWBteam. This role provides an opportunity to support individuals experiencing serious mental illness and co-occurring conditions as they work toward housing stability, recovery, and community integration.

As a KWB Case Manager, you will play a vital role in helping residents maintain stable housing, access community resources, develop life skills, and achieve their self-identified goals. You'll work alongside a multidisciplinary team dedicated to providing person-centered, trauma-informed, and recovery-focused services.

Salary: $47,280.72 annually

Looking for Better Work-Life Balance? Enjoy a 36-hour work week while maintaining full-time benefits.

Schedule: Dayshift | 9-hour shifts

• 15 Paid Holidays Annually - Including Your Birthday


• Robust Paid Time Off Program


• 401(k) Employer Match up to 5%


• Annual Merit Increase & Bonus Opportunities


• Mission-driven work that changes lives


• Supportive and collaborative team culture

About KWB

KWB provides supportive housing and recovery-focused services to individuals living with serious mental illness and co-occurring conditions. Our team utilizes Housing First, trauma-informed, strengths-based, and recovery-oriented approaches to help residents build stability, independence, and long-term success.

Residents receive individualized support through case management, life skills development, community integration activities, and connections to healthcare, employment, education, and other essential resources.

What You'll Do

As a KWBCase Manager, you'll provide comprehensive case management and supportive services designed to help residents thrive in the community.

Case Management Services

• Collaborate with residents to identify needs and develop individualized service plans


• Meet regularly with residents to review goals, progress, and evolving needs


• Support residents in maintaining housing stability and complying with housing requirements


• Assist residents with housing recertifications and required documentation


• Connect residents to healthcare, employment, education, benefits, and community resources


• Assist residents in obtaining and maintaining eligibility for Medicaid, SNAP, and other benefits


• Provide client advocacy and support navigation of complex systems


• Utilize assertive outreach and engagement strategies to encourage participation in services

Life Skills & Community Integration

• Develop and facilitate life skills groups


• Coordinate transportation for appointments, community activities, and special events


• Support resident participation in activities that promote independence and community engagement


• Utilize motivational interviewing techniques to support self-directed recovery goals


• Apply Housing First, trauma-informed, and strengths-based approaches in all interactions


• Maintain accurate and timely documentation in KIPU, HMIS, Azure, and other required systems


• Complete case notes, assessments, care plans, and related documentation within required timeframes


• Ensure compliance with HIPAA, 42 CFR Part 2, and organizational policies


• Complete HRSS documentation, billing requirements, and fund requests as applicable


• Maintain organizational productivity and documentation standards


• Collaborate effectively with clinical, housing, medical, and community partners


• Participate in team meetings, supervision, and required trainings


• Assist the Program Manager with administrative and program support tasks as needed


• Serve as a positive role model through professional, recovery-oriented interactions

Why You'll Love This Role

• Build meaningful relationships with residents and support their recovery journey


• Help individuals maintain stable housing and improve quality of life


• Work within a supportive multidisciplinary team


• Utilize evidence-based engagement strategies including Motivational Interviewing


• Make a direct impact on reducing homelessness and improving community integration


• Join a mission-driven organization dedicated to changing lives

Qualifications

• Bachelor's Degree in a human services-related field (Preferred)


• Strong interpersonal, communication, and problem-solving skills(Required)


• Ability to work effectively with individuals experiencing serious mental illness and co-occurring disorders(Required)


• Strong organizational skills and attention to detail(Required)


• Ability to document services accurately and professionally(Required)


• Proficiency with Microsoft Office and electronic documentation systems(Required)


• Reliable attendance and punctuality(Required)

What We're Looking For

The ideal candidate is:

• Recovery-oriented and strengths-based


• Trauma-informed and person-centered


• Skilled at building rapport with individuals who have complex needs


• Organized and detail-oriented


• Collaborative and team-focused


• Comfortable working both independently and as part of a multidisciplinary team


• Passionate about helping individuals achieve stability, independence, and meaningful recovery


• Experience working with individuals experiencing serious mental illness


• Experience with substance use disorders
  
• Experience working with individuals experiencing homelessness


• Familiarity with Housing First and recovery-oriented models of care


• Experience facilitating groups and community-based services


• Familiarity with KIPU and HMIS systems

To learn more about our organization, visit: www.firststephouse.org

For employee testimonials and additional opportunities: https://firststephouse.org/employment-opportunities/

First Step House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.