Kubernetes & Cloud-Native Support Engineer (Multi-Cloud)

SUSE; Phoenix (AZ); On-site; USD 57,000 - 82,000; Full time

Job summary

SUSE in the United States is seeking a Cloud Native Support Engineer to ensure resilience and optimal performance of enterprise container platforms across multi-cloud and hybrid infrastructures. You will resolve complex Kubernetes‑as‑a‑Service challenges to maintain high availability for customers.

You will collaborate with product engineering, SRE, and fellow support engineers to diagnose root causes, communicate incident updates, and implement automation to improve observability, reliability

Qualifications

• 1-2 years experience in relevant technologies and customer environments.
• BA/BS or equivalent preferred.
• Relevant industry qualification where applicable.

Responsibilities

• Delivers expert-level technical support for enterprise container platforms.
• Manages incident response and root cause analysis for outages.
• Owns end-to-end resolution for escalated problems with customers.
• Drives proactive identification of systemic issues and improvements.
• Designs automation scripts to improve observability and resilience.

Skills

Kubernetes

Terraform

Ansible

API-driven automation

SRE practices

Analytical skills

Education

BA/BS or higher

Job description

SUSE in the United States is seeking a Cloud Native Support Engineer to ensure resilience and optimal performance of enterprise container platforms across multi-cloud and hybrid infrastructures. You will resolve complex Kubernetes‑as‑a‑Service challenges to maintain high availability for customers.

You will collaborate with product engineering, SRE, and fellow support engineers to diagnose root causes, communicate incident updates, and implement automation to improve observability, reliability