Kubernetes Cloud-Native Support Engineer

SUSE; Washington (District of Columbia); On-site; USD 57,000 - 82,000; Full time

Job summary

SUSE is seeking a Cloud Native Support Engineer to ensure resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid infrastructures. You will diagnose and resolve complex incidents in Kubernetes-as-a-Service environments, affecting uptime and customer satisfaction.

You will collaborate with product engineering, SRE, and support teams to resolve deep-seeded platform issues, designing automation to improve observability and reliability in

Qualifications

• Bachelor-level or higher education preferred with technical or non-technical background.
• 1-2 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms.
• Manages incident response and root cause analysis for critical production outages in Kubernetes and related cloud-native environments.
• Owns the end-to-end resolution process for escalated technical problems, ensuring timely communication and effective solutions for customers.
• Drives proactive identification of systemic issues and contributes to the continuous improvement of platform reliability and support processes.
• Designs and implements automation scripts and tools to enhance platform observability, resilience, and operational efficiency.

Skills

Kubernetes

API-driven automation

SRE practices

Cloud-native principles

Diagnostics and debugging

Education

BA/BS or equivalent experience preferred

Tools

Terraform

Ansible

Job description

SUSE is seeking a Cloud Native Support Engineer to ensure resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid infrastructures. You will diagnose and resolve complex incidents in Kubernetes-as-a-Service environments, affecting uptime and customer satisfaction.

You will collaborate with product engineering, SRE, and support teams to resolve deep-seeded platform issues, designing automation to improve observability and reliability in