Kubernetes Cloud-Native Support Engineer

1104 SUSE LLC; Provo (UT); On-site; USD 57,000 - 82,000; Full time

Job summary

SUSE is seeking a Cloud Native Support Engineer to ensure resilient performance of enterprise container platforms across multi-cloud and hybrid environments. You’ll diagnose and resolve complex incidents in Kubernetes-as-a-Service, guiding customers and coordinating with internal teams to maintain uptime and satisfaction.

The role requires deep Kubernetes knowledge, IaC automation, and strong analytical skills, with collaboration across product engineering, SRE, and support teams.

Qualifications

• Kubernetes expertise across multi-cloud environments.
• Experience with cloud-native architectures and SRE practices.
• Familiarity with automation using IaC tools and incident response.

Responsibilities

• Delivers expert-level technical support for enterprise container platforms.
• Manages incident response and root-cause analysis for outages.
• Owns end-to-end resolution with clear customer communication.
• Drives proactive improvements to platform reliability and processes.
• Designs automation to improve observability and resilience.

Skills

Kubernetes

Cloud-native

Incident management

Automation IaC

SRE practices

Education

Vocational/apprenticeship/certification

Associate degree or equivalent

BA/BS degree preferred

Tools

Terraform

Ansible

CI/CD tooling

Job description

SUSE is seeking a Cloud Native Support Engineer to ensure resilient performance of enterprise container platforms across multi-cloud and hybrid environments. You’ll diagnose and resolve complex incidents in Kubernetes-as-a-Service, guiding customers and coordinating with internal teams to maintain uptime and satisfaction.

The role requires deep Kubernetes knowledge, IaC automation, and strong analytical skills, with collaboration across product engineering, SRE, and support teams.