Kubernetes Cloud-Native Support Engineer

suse; Pleasant Grove (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

SUSE is a global leader in enterprise open source software. This Cloud Native Support Engineer role focuses on ensuring the resilience and performance of enterprise container management platforms across multi-cloud and hybrid infrastructures.

You will resolve complex technical challenges within Kubernetes-as-a-Service environments, making critical decisions to diagnose and fix high-impact incidents while engaging with enterprise customers and internal teams to improve platform reliability and

Qualifications

• Apprenticeship or certification in relevant tech disciplines.
• 1–2 years experience with Kubernetes or cloud-native platforms.
• Experience with Terraform and Ansible for automation.
• Understanding of multi-cloud and hybrid infrastructures.

Responsibilities

• Provide expert technical support for container management platforms.
• Lead incident response and root cause analysis for outages.
• Own end-to-end resolution with proactive customer communication.
• Develop automation to improve observability and resilience.
• Collaborate with engineering teams to resolve platform issues.

Skills

Kubernetes

API automation

SRE practices

Incident management

Cloud-native architectures

Education

Apprenticeship/Cert completion

Associate degree or equivalent experience

Tools

Terraform

Ansible

Job description

SUSE is a global leader in enterprise open source software. This Cloud Native Support Engineer role focuses on ensuring the resilience and performance of enterprise container management platforms across multi-cloud and hybrid infrastructures.

You will resolve complex technical challenges within Kubernetes-as-a-Service environments, making critical decisions to diagnose and fix high-impact incidents while engaging with enterprise customers and internal teams to improve platform reliability and