KPI-Driven Process Improvement Lead

ALTEN Technology USA; Greenville (NC); On-site; USD 80,000 - 90,000; Full time

Job summary

ALTEN Technology USA is seeking a Continuous Improvement Specialist to drive KPI-based performance improvements. You will lead governance and dashboards, aligning objectives with measurable KPIs to enhance quality, efficiency, and cost across production sites in North America.

With extensive experience in data analysis and Lean methods, you will implement Kaizen and PDCA cycles and foster a culture of practical, incremental improvements for on-time, on-budget delivery of high-quality products.

Qualifications

• Bachelor's degree in Engineering, Business, Management, or a related discipline.
• 10+ years of overall professional experience.
• At least 5 years of experience in the aerospace, aircraft, or manufacturing industry.
• Demonstrated experience with data analysis, performance measurement, and KPI development.
• Proficiency with Microsoft Office and Google Workspace (G Suite).
• Strong understanding of Lean principles, performance management, and performance & process management (P&PM) tools and techniques.
• Excellent organizational, planning, and time-management abilities.
• Strong written and verbal communication skills, with the ability to communicate effectively with stakeholders at various organizational levels.
• Strong analytical, mathematical, and problem-solving skills.
• Ability to work independently, manage competing priorities, and consistently meet established deadlines.
• Demonstrated ability to manage multiple priorities while working with large volumes of complex information and time-sensitive requirements.
• Proficiency with project management and collaboration tools.
• Ability to analyze performance data, identify trends and root causes, and translate findings into practical improvement actions.

Responsibilities

• Lead development and strategic alignment of the site's performance management system, establishing a clear connection between outcome-based KPIs and actionable monitoring measures.
• Convert operational objectives and production requirements into targeted continuous improvement initiatives while ensuring alignment with the site's overall production strategy and priorities.
• Create and maintain a centralized and reliable source of KPI information, including standardized KPI definitions and documentation to promote data accuracy, consistency, and transparency.
• Lead initiatives that standardize KPI definitions, measurement methods, reporting practices, and performance management processes across production areas.
• Manage the implementation of new KPIs, reporting tools, and performance dashboards across multiple levels of management, ensuring effective adoption and consistent use.
• Establish a structured performance governance model, including defined review processes, responsibilities, and Terms of Reference, to support accountability and effective decision-making.
• Promote a continuous improvement culture focused on practical, incremental changes that produce sustainable results rather than relying solely on large-scale transformations.
• Analyze day-to-day processes and workflows to identify opportunities to reduce waste, inefficiencies, errors, delays, and unnecessary complexity.
• Apply continuous improvement methodologies such as Kaizen and the PDCA cycle to plan, implement, measure, evaluate, and refine process improvements.
• Oversee the development and delivery of visual performance dashboards designed to support daily, weekly, and monthly business reviews at various levels of management.
• Lead the automation and ongoing optimization of KPI reporting and performance-monitoring processes, using data analysis, digital tools, and programming capabilities to improve visibility, efficiency, and decision-making.

Skills

Data analysis

KPI development

Lean principles

Performance management

Project management tools

Microsoft Office

Google Workspace

Communication skills

Time management

Education

Bachelor's degree in Engineering

Bachelor's degree in Business

Bachelor's degree in Management

Tools

Microsoft Office

Google Workspace

Project management tools

Job description

ALTEN Technology USA is seeking a Continuous Improvement Specialist to drive KPI-based performance improvements. You will lead governance and dashboards, aligning objectives with measurable KPIs to enhance quality, efficiency, and cost across production sites in North America.

With extensive experience in data analysis and Lean methods, you will implement Kaizen and PDCA cycles and foster a culture of practical, incremental improvements for on-time, on-budget delivery of high-quality products.