Korean Bilingual Field Service Planning Manager

LG Electronics North America; Huntsville (AL); On-site; USD 100,000 - 113,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Performance incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics North America is seeking a Korean bilingual Field Service Planning Manager to define the department’s direction and drive strategic initiatives for field service operations in the United States. The role oversees planning, forecasting, and data-driven decision making to improve performance across owned sites.

You will set up KPIs, analyze diverse data sets, and guide field service activities, developing dashboards and reports for leadership.

Qualifications

• Bachelor's Degree in Business related field.
• 8 years’ experience in strategy planning and relevant experience.
• Advanced knowledge with MS Office Suite, Data analytics tools.
• Bilingual (English and Korean)

Responsibilities

• Develop and implement field service planning team's overall business strategy.
• Interpret data sets to gain insights and make recommendations to enhance customer satisfaction.
• Manage and optimize Field Service network coverage and technician availability.
• Monitor and improve network coverage through capacity planning and expansion initiatives.
• Manage Field related Return Authorization operations and improve related processes.
• Develop and maintain operational dashboards and reports for management.
• Monitor, analyze, and report KPIs across Field Service operations.
• Develop and manage technician and ASC incentive programs to drive performance.
• Prepare business reviews, executive presentations, and performance reports for leadership.
• Support annual operational planning, budgeting, and strategy initiatives.
• Drive continuous process improvement through standardization and best practices.
• Summarize ongoing business development issues and coordinate with departments/management.
• Market research including SWOT analysis for competitive advantage

Skills

Strategic planning

Data analytics

MS Office proficiency

Bilingual English/Korean

Education

Bachelor's degree in Business

Tools

MS Office Suite

Data analytics tools

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What We Can Offer

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity

The Korean Bilingual Field Service Planning Manager will define LG's field service planning department’s overall direction and develop key initiatives to meet its business objectives.

This position will oversee the development and implementation of strategic planning functions for competitive advantage and success in the field service department. The manager is responsible for interpreting complicated business operations while considering the current field market situation and would implement business concepts including planning, trending, forecasting, and business modeling.

This position will set up key performance indicators (KPIs) and provide guidance on collecting and analyzing a variety of data sets to execute key field service activities across many owned sites.

Responsibilities

• Develop and implement field service planning team's overall business strategy
• Interpret different kind of data sets (Repairs, Sales, Calls, Digital contents, VOC, Web, Intelligence, Surveys & internal platform) to get insight and make recommendations to enhance customer satisfaction
• Manage and optimize Field Service network coverage by analyzing locator performance, technician availability, and authorized service center coverage.
• Monitor and improve network coverage through capacity planning and service provider expansion initiatives.
• Manage Field related Return Authorization operations and continuously improve related processes and performance.
• Develop and maintain operational dashboards and reports to provide timely business insights for management
• Monitor, analyze, and report key performance indicators across Field Service operations.
• Develop and manage technician and ASC incentive programs to drive operational performance and customer satisfaction.
• Prepare business reviews, executive presentations, and performance reports for leadership
• Support annual operational planning, budgeting, and business strategy initiatives
• Drive continuous process improvement through standardization, and best practices
• Summarize on-going business development/issues and elevate internal/external communication with responsible departments/management
• Market research including SWOT analysis and benchmark for competitive advantage

Education / Experience (Requirements)

• Bachelor’s Degree in Business related field
• 8 years’ experience in strategy planning and relevant experience.
• Advanced knowledge with MS Office Suite, Data analytics tools
• Bilingual (English and Korean)

Recruiting Range

$100,000—$113,000 USD

Benefits Offered Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.