Korean Bilingual Travel Systems Business Analyst | On‑Call

BTI Solutions; Plano (TX); On-site; USD 62,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid sick leave

Life, AD&D, LTD insurance

Job summary

BTI Solutions is seeking a Korean bilingual Business Analyst to serve as the primary on-call support for the Travel system, gathering end-user requirements, delivering training, and maintaining strong user relationships. The role involves understanding HR/GA policies, troubleshooting issues, and delivering effective solutions while coordinating with HQ on process improvements.

The ideal candidate has 4+ years in IT support or GA/Accounting operations, bold communication skills, and the ability

Qualifications

• Bilingual Korean required.
• Bachelor’s degree in Computer Science or a related discipline focusing on IT or HR/GA.
• 4+ years of experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.

Responsibilities

• Serve as a Business Analyst and primary on-call support for troubleshooting and resolving Travel system issues.
• Understand end users’ technical Travel system requirements, provide training and documentation, and maintain relationships with end users.
• Understand HR/GA policies and workflows related to various systems.
• Clarify user needs, determine root cause, propose solutions, and follow up to ensure resolution.
• Support and communicate with HQ on new/existing Travel system processes to meet customer requirements.
• Create and update solution documents, operation manuals, and training materials for Business Analysis.
• Identify and implement process improvements to minimize recurring issues.
• Monitor issue status and report performance against standards.

Skills

Bilingual Korean

IT support experience

Matrix organizations

Education

Bachelor’s degree in Computer Science or related with an IT/HR focus

Job description

BTI Solutions is seeking a Korean bilingual Business Analyst to serve as the primary on-call support for the Travel system, gathering end-user requirements, delivering training, and maintaining strong user relationships. The role involves understanding HR/GA policies, troubleshooting issues, and delivering effective solutions while coordinating with HQ on process improvements.

The ideal candidate has 4+ years in IT support or GA/Accounting operations, bold communication skills, and the ability