Korean Bilingual Business Analyst

BTI Solutions; Plano (TX); On-site; USD 62,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid sick leave

Life, AD&D, LTD insurance

Job summary

BTI Solutions is seeking a Korean bilingual Business Analyst to serve as the primary on-call support for the Travel system, gathering end-user requirements, delivering training, and maintaining strong user relationships. The role involves understanding HR/GA policies, troubleshooting issues, and delivering effective solutions while coordinating with HQ on process improvements.

The ideal candidate has 4+ years in IT support or GA/Accounting operations, bold communication skills, and the ability

Qualifications

• Bilingual Korean required.
• Bachelor’s degree in Computer Science or a related discipline focusing on IT or HR/GA.
• 4+ years of experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.

Responsibilities

• Serve as a Business Analyst and primary on-call support for troubleshooting and resolving Travel system issues.
• Understand end users’ technical Travel system requirements, provide training and documentation, and maintain relationships with end users.
• Understand HR/GA policies and workflows related to various systems.
• Clarify user needs, determine root cause, propose solutions, and follow up to ensure resolution.
• Support and communicate with HQ on new/existing Travel system processes to meet customer requirements.
• Create and update solution documents, operation manuals, and training materials for Business Analysis.
• Identify and implement process improvements to minimize recurring issues.
• Monitor issue status and report performance against standards.

Skills

Bilingual Korean

IT support experience

Matrix organizations

Education

Bachelor’s degree in Computer Science or related with an IT/HR focus

Job description

Korean Bilingual Business Analyst

1. Core responsibilities.

• Serve as a Business Analyst and primary on-call support person for troubleshooting and resolving system issues related to the web-based Travel system. Identify and understand end users’ technical Travel system requirements, provide necessary training and documentation, build and maintain strong relationships with end users, and provide ongoing support.
• Take a broad view of the position and demonstrate initiative in communicating, interacting, and cooperating with engagement teams to ensure that all aspects of a task are addressed.
• Understand various HR/GA policies and workflows related to various systems.
• Resolve issues as a Business Analyst by clarifying users’ needs, determining the cause of the problem, selecting and explaining the best solution, providing appropriate solutions and alternatives, and following up to ensure resolution.
• Provide support and communicate with HQ regarding the implementation, management, and optimization of new and existing processes within the Travel system as needed to support customer requirements. Analyze customer requirements and tailor the use of the system to meet those objectives.
• Create and update solution documents, including operation manuals and training materials for Business Analysis.
• Proactively identify and formulate process improvements based on support issues, with the aim of minimizing recurring issues.
• Monitor and report the status of issues, proactively review and interpret performance against operating standards, and provide information and report results.

2.. Qualification

• Bilingual Korean required.
• Bachelor’s degree in Computer Science or a related discipline with an Information Technology or HR/GA focus.
• 4+ yearsof experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.

Competencies

• Strong interpersonal communication and customer interface skills, demonstrated through teamwork, understanding of business and customer requirements, and effective communication.
• Excellent business analytical abilities and problem-solving skills.
• Ability to develop plans and manage risks; strong organizational skills for managing multiple tasks.
• Willingness to challenge established practices and draw relevant conclusions, including persistence and willingness to take calculated risks within the organization.
• Ability to understand customer priorities and work toward accomplishing those priorities as a Business Analyst.
• Ability to perform in a high-pressure environment and/or crisis situations and make sound decisions to resolve problems.
• Ability to manage time and attention based on assigned job roles and objectives.

Pay Range: $62,000 to $92,000 per year

Benefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.