Korean Bilingual Quality Technician

Ektello; Plano (TX); On-site; USD 34,000 - 41,000; Full time

Job summary

Ektello is seeking a Korean bilingual Quality Technician for a W2 contract in Plano, TX. This onsite role focuses on reviewing concealed damage claims and supporting strategic program management. Strong communication and Excel skills are essential for coordinating with leadership and stakeholders.

The position emphasizes meticulous documentation, cross-functional collaboration, and the ability to create executive-ready content. A Korean bilingual candidate with related experience is preferred.

Qualifications

• Bachelor’s Degree is a plus but not required (or equivalent experience).
• 0-2 years of experience from strategy/management consulting or within a strategic planning/corporate development function in a global organization.
• 2+ years of claims handling or industry experience but not required.
• Korean Bi-lingual is highly preferred.
• Experience communicating with mid-level to top-level leaders (status reports, presentations, in-person meetings).
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems.

Responsibilities

• Review Concealed Damage Claims from various biz partners.
• Support on-time, in-scope strategic program management and strategic planning.
• Maintain effective communication with key stakeholders and leaders.
• Develop content for executive-level presentations and reports.

Skills

Analytical Skills

Communication

results-oriented

Education

Bachelor's degree (plus)

Tools

Microsoft Excel

Job description

Korean Bilingual Quality Technician - W2 Contract, Plano, TX, ONSITE, $25-30/hr

Top Skills

Analytical Skills / Communication / results-oriented/ Microsoft Excel Proficient

Responsibilities

The primary responsibility of this position is reviewing Concealed Damage Claims from various biz partners. The goal of this position is to support on-time, in-scope strategic program management and strategic planning. In order to achieve the highest performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, the person in this position requires attention to detail and an excellent communication skill with capability of storytelling visually. Investigation: Review claim forms, bills of lading, and inspection reports to determine if damage occurred while in the care of the carrier. Documentation Review: Analyze photos, verify the validity of the claim Perform key program/project management, from planning to project deliverable developments Collaborate with key department leaders to develop short to mid-term planning Communicate to leadership on program/project progress and escalation/decision points Develop content for executive-level presentations and reports to communicate and achieve buy-in for recommendations Develop content for and coordinate executive workshops and working sessions

Qualifications

Bachelor’s Degree is a plus but not required (or equivalent experience) 0-2 years of experience from strategy/management consulting firm or within a strategic planning/corporate development function in a global organization 2+ years of claims handling or industry experience but not required Korean Bi-lingual is highly preferred Experience communicating with mid-level to top-level leaders (status reports, presentations, in-person meetings) Working knowledge of Project Management Fundamentals, Documentation practices, and systems Experience working in a global organization is a plus Ability to evaluate complex, sometimes contradictory evidence to determine the true cause of loss Meticulous review of documents to identify discrepancies in concealed damage cases. Understanding of product damage evaluation. Strong written and verbal skills for communicating with claimants and negotiating settlements. Client service driven with excellent relationship management skills Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders Team oriented, but able to work independently and manage multiple tasks Self-directed, self-motivated and results-oriented #IND #LI-KD1 #LI-ONSITE