Kore.ai Solution Architect

Delta System & Software, Inc.; Malvern (Chester County); On-site; USD 140,000 - 180,000; Full time

Job summary

A software solutions company located in Chester County, Malvern, is seeking an experienced professional in Conversational AI. The role involves defining and architecting solutions on the Kore.ai platform, delivering cognitive applications, and building chatbot architectures. Candidates should have 7-10 years in IT, excellent communication skills, and proficiency in Kore.ai platforms. This is an executive-level contract position in Information Technology within the IT Services and Consulting industry.

Qualifications

• 7-10 years of IT experience with a focus on Conversational AI.
• Comfortable working autonomously on projects.
• Experience delivering in a global delivery model.
• Experience with Prompt Engineering, GenAI, and LLMs.
• Ability to work autonomously and deliver end-to-end projects.
• Experience working in a global delivery model.
• Proficient in Node.js, Python, C#, RESTful APIs.

Responsibilities

• Define and architect solutions on Kore.ai XO platform.
• Deliver cognitive applications using Conversational AI.
• Build high-level chatbot architecture with backend integration.
• Gain migration and upgrade experience in Kore.ai.
• Evaluate multiple AI platforms against customer requirements.
• Review and integrate technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture.
• Provide input on hardware, network, system software, and security.
• Experience with backend systems like ServiceNow, Salesforce, IVR, and Lex is a plus.

Skills

Conversational AI technology frameworks

Kore.ai AI platforms (XO 10.x and 11.x)

Prompt Engineering

GenAI

NodeJS/Python/C#

Webservices/RESTful APIs

Excellent communication and presentation skills

Experience in backend systems like ServiceNow, Salesforce

Node.js

Python

C#

RESTful APIs

Job description

Responsibilities

• Work closely with the client teams to define and architect the solution for our clients on Kore.ai XO platform. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client's expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Build high level chatbot architecture with backend integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Have migration and upgrade experience in various of Kore.ai.
• Should have exposure in multiple Conversational AI platforms and experience in evaluating different Conversational AI platforms against customer requirement.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience to various backend systems like ServiceNow, Salesforce, IVR, Amazon Lex, ASR/TTS systems is a plus.

MUST HAVE SKILLS

• Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
• Working experience in Kore.ai AI platforms (XO 10.x and 11.x)
• Should have excellent communication and presentation skills.
• Should have good experience in Prompt Engineering, GenAI, LLMs etc.,
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill - NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API's.

OTHER SKILLS WE'D APPRECIATE

• Lead, collaborate and work efficiently amongst a team of developers and designers.
• Willing to travel as required.
• Knowledge and expertise in Kore.AI will be an added advantage.

Seniority level

Executive

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting