Knoxville HVAC Customer Success Manager

Perfection Group; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Perfection Group is seeking an internal candidate for a Customer Success Manager to support the Knoxville market. You will strengthen relationships with existing customers, improve retention, and identify opportunities to expand partnerships after the sale.

You will coordinate closely with Sales, Operations, Dispatch, Project Management, and Finance to ensure customers receive full value from service agreements.

Qualifications

• Experience in account management, customer service, sales, or operations.
• Strong relationship-building and communication skills.
• Ability to coordinate cross-functionally with Sales, Operations, Dispatch, Project Management, and Finance.
• Familiarity with CRM systems and maintaining account information.
• Willingness to travel locally to customer facilities in the Knoxville market.

Responsibilities

• Manage a portfolio of commercial HVAC service customers.
• Serve as a trusted point of contact throughout the customer relationship.
• Support new customer onboarding and establish a 30-90-day communication plan.
• Conduct customer meetings, site visits, service follow-ups, and account reviews.
• Monitor customer satisfaction, service performance, and account health.
• Coordinate internally to resolve customer concerns and provide timely updates.
• Maintain awareness of maintenance, repairs, projects, proposals, and other activity at customer locations.
• Learn each customer’s facilities, priorities, budget cycles, buying process, and key stakeholders.
• Present performance information, system recommendations, and Asset Condition Reports.
• Identify additional maintenance, repair, controls, indoor air quality, energy-efficiency, and capital-improvement opportunities.
• Develop and present proposals tailored to customer needs.
• Lead proactive service-agreement renewal conversations.
• Maintain accurate customer information, activities, opportunities, and forecasts in the CRM.
• Gather customer feedback and help turn it into meaningful improvements.

Skills

Account management

Relationship building

Communication

Cross-functional coordination

Travel readiness

Tools

CRM systems

Job description

Perfection Group is seeking an internal candidate for a Customer Success Manager to support the Knoxville market. You will strengthen relationships with existing customers, improve retention, and identify opportunities to expand partnerships after the sale.

You will coordinate closely with Sales, Operations, Dispatch, Project Management, and Finance to ensure customers receive full value from service agreements.