Knowledge System Specialist - Intermediate

Plateau Software Inc; Tampa (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Plateau Software Inc. in Tampa, FL seeks a Knowledge System Specialist (Intermediate) to administer SharePoint Online, support Microsoft 365 users, and modernize workflows. The role emphasizes strong customer service, problem solving, and collaboration with government stakeholders.

The position is onsite at MacDill AFB with a hybrid schedule. Candidates should have deep SharePoint and 365 experience, plus Power Platform skills and certifications preferred.

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.
• 3+ years supporting SharePoint and Microsoft 365 environments.
• Hands-on SharePoint Online: sites, lists, libraries, permissions.
• Experience providing end-user support for SharePoint/M365.
• Knowledge management and business process improvement concepts.
• Strong communication and customer service skills.

Responsibilities

• Administer and maintain SharePoint Online sites, portals, document libraries, lists, permissions, navigation, metadata, and enterprise content.
• Provide Tier 1 and Tier 2 user support for SharePoint and Microsoft 365, including troubleshooting access, permissions, site functionality, lists, libraries, and other user issues.
• Assist with modernizing legacy SharePoint workflows, SharePoint Designer forms, and other outdated business processes by rebuilding or recreating solutions using Microsoft 365, SharePoint, Power Automate, Power Apps, and related tools.
• Train and assist users with creating and managing SharePoint sites, lists, libraries, pages, and other collaboration resources.
• Support knowledge management and collaboration initiatives that improve information sharing, content organization, and organizational effectiveness.
• Work directly with government stakeholders and end users to understand business requirements and recommend practical Microsoft 365 solutions.
• Identify opportunities to improve existing business processes through Microsoft 365 automation and collaboration capabilities.
• Develop user documentation, procedures, and training materials and provide end‑user training as needed.
• Monitor SharePoint sites, content quality, permissions, and usage and recommend improvements.
• Troubleshoot Microsoft 365 and SharePoint issues and coordinate resolution of more complex technical problems.
• Stay current with Microsoft 365, SharePoint, and Power Platform capabilities and recommend enhancements that improve the user experience and business processes.
• Use Power BI and other Microsoft 365 capabilities to support reporting, dashboards, and visualization of organizational information.
• Support the development and enhancement of Power Apps and other Microsoft 365 solutions as appropriate.
• Must have high-level written and verbal communication skills

Skills

SharePoint Online

Microsoft 365

Power Platform

Power BI

Customer service

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Power Automate

Power Apps

SharePoint Designer

Document management

Job description

Plateau Software Inc

Description

Knowledge System Specialist - Intermediate

Tampa, FL

Plateau Software is seeking a Knowledge System Specialist to support a mission‑critical program at MacDill Air Force Base in Tampa, Florida.

The ideal candidate will be a well‑rounded Microsoft 365 professional with strong SharePoint expertise combined with strong customer service and problem resolution experience. Experience using the Microsoft 365 ecosystem to modernize business processes, improve workflows, streamline information sharing, and enhance collaboration is highly valuable.

The position will also provide Tier 1 and Tier 2 user support for SharePoint and Microsoft 365, including site access and permissions, lists, libraries, content organization, and troubleshooting.

This position is onsite at MacDill Air Force Base in Tampa, FL with a hybrid work schedule available.

Requirements

Responsibilities

• Administer and maintain SharePoint Online sites, portals, document libraries, lists, permissions, navigation, metadata, and enterprise content.
• Provide Tier 1 and Tier 2 user support for SharePoint and Microsoft 365, including troubleshooting access, permissions, site functionality, lists, libraries, and other user issues.
• Assist with modernizing legacy SharePoint workflows, SharePoint Designer forms, and other outdated business processes by rebuilding or recreating solutions using Microsoft 365, SharePoint, Power Automate, Power Apps, and related tools.
• Train and assist users with creating and managing SharePoint sites, lists, libraries, pages, and other collaboration resources.
• Support knowledge management and collaboration initiatives that improve information sharing, content organization, and organizational effectiveness.
• Work directly with government stakeholders and end users to understand business requirements and recommend practical Microsoft 365 solutions.
• Identify opportunities to improve existing business processes through Microsoft 365 automation and collaboration capabilities.
• Develop user documentation, procedures, and training materials and provide end‑user training as needed.
• Monitor SharePoint sites, content quality, permissions, and usage and recommend improvements.
• Troubleshoot Microsoft 365 and SharePoint issues and coordinate resolution of more complex technical problems.
• Stay current with Microsoft 365, SharePoint, and Power Platform capabilities and recommend enhancements that improve the user experience and business processes.
• Use Power BI and other Microsoft 365 capabilities to support reporting, dashboards, and visualization of organizational information.
• Support the development and enhancement of Power Apps and other Microsoft 365 solutions as appropriate.
• Must have high-level written and verbal communication skills

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• Three (3) or more years of experience supporting or administering SharePoint and Microsoft 365 environments including creating, maintaining, or supporting business process workflows.
• Strong hands‑on experience with SharePoint Online, including sites, lists, libraries, permissions, navigation, and content management.
• Experience providing end‑user support and troubleshooting SharePoint or Microsoft 365 issues.
• Understanding of knowledge management, document management, collaboration, and business process improvement concepts.
• Experience gathering requirements and working directly with end users and organizational stakeholders.
• Strong communication, organization, problem‑solving, and customer service skills

Security Requirements

• Must be able to obtain and maintain a TOP SECRET security clearance.
• Ability to obtain CompTIA Security+ certification, if required.

Preferred Qualifications

• Experience migrating or modernizing legacy SharePoint workflows, SharePoint Designer workflows, forms, or similar solutions.
• Microsoft 365, SharePoint, or Power Platform certifications.
• Experience supporting Department of Defense or Special Operations Forces customers.
• Experience supporting business process improvement or modernization initiatives.
• Experience working in a government or military environment.

EOE Statement

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at [e-mail]

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Equal employment opportunity, including veterans and individuals with disabilities.