Knowledge Manager

SOS International LLC (SOSi); Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

SOS International LLC (SOSi) is seeking a Knowledge Manager to lead the design, implementation, and optimization of knowledge management systems supporting data operations. Responsibilities include administering KM platforms, taxonomy creation, and lifecycle governance, with a focus on secure, searchable information across departments.

The role requires TS/SCI clearance, 12+ years in KM, and a strong ability to advise policymakers while coordinating tools and data resources in a

Qualifications

• Active TS/SCI security clearance, willingness for CI Poly.
• 12+ years in knowledge management with Microsoft tools in last 5 years.
• Bachelor’s degree in information management or related field.
• Ability to define problems, supervise studies and lead surveys.
• Analytic leadership and expertise in analytic production methodologies.
• Provide strategic advice and technical guidance to policymakers.
• Design and maintain a centralized information repository.
• Identify and codify best practices and lessons learned.

Responsibilities

• Manage and maintain email distribution lists.
• Manage Active Directory.
• Design, implement, and administer KM platforms (SharePoint, wikis, intranets, databases).
• Develop information architecture and taxonomy for searchable content.
• Oversee content lifecycle and archiving.
• Train and onboard employees on KM tools.
• Advocate for knowledge-sharing across departments.
• Analyze user feedback and analytics to improve KM developments.

Skills

Knowledge management

Data analytics leadership

Problem solving

Training employees

Education

Bachelor's degree in information management or related field

Tools

SharePoint

Outlook

Job description

Company Description

Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics.

Job Description

**This position is contingent upon award of contract**

SOSi is seeking a Knowledge Manager. The Knowledge Manager leads business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations. They support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management. Knowledge Managers develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements.

Essential Job Duties

• Manage and maintain email distribution lists.
• Manage Active Directory.
• Design, implement, and administer the organization’s knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
• Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.
• Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.
• Train and onboard employees on how to use knowledge management tools and adhere to established processes.
• Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.
• Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.

Qualifications

Minimum Requirements

• Active TS/SCI security clearance (Willing to submit for CI Poly).
• 12+ years of experience in knowledge management with specific experience using Microsoft tools (SharePoint, Outlook, etc.) in the last 5 years.
• Bachelor’s degree in information management, business, or a related field.
• Demonstrated ability to define problems, supervise studies and lead surveys.
• Demonstrated analytic leadership and expertise in executing analytic production methodologies.
• Demonstrated extensive ability to provide strategic advice and technical guidance to policymakers.
• Ability to design and maintain a centralized repository of information.
• Skilled at identifying and codifying best practices and lessons learned and implementing solutions.

Additional Information

Work Environment

• Full-time, onsite.
• Work is performed in secure government and contractor facilities and requires strict handling of classified and sensitive information.
• Travel to government, partner, and operational locations may be required.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.