Knowledge Manager

Analytic Services Inc; Los Angeles (CA); On-site; USD 99,000 - 144,000; Full time

Job summary

Analytic Services Inc. seeks an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, California.

You will establish and maintain processes for capturing, organizing, and disseminating program information and organizational knowledge to support mission execution and decision-making. The role requires analyzing information from multiple government partners, developing dashboards and knowledge products, and ensuring access controls and metadata standards.

Qualifications

• Active TS/SCI eligibility required.
• Master's degree from an accredited institution.
• 10+ years DoD IT or knowledge management experience.
• Proven SharePoint site administration and data storage management.
• Experience with Jira/Confluence administration and workflows.
• Strong communication in a fast-paced DoD setting.

Responsibilities

• Develop and maintain KM processes to improve information accessibility.
• Collect and organize information from government organizations and partners.
• Develop knowledge repositories, SharePoint sites, databases, and trackers.
• Establish standardized document management and version control.
• Create dashboards, reports, and knowledge products for leadership.
• Coordinate with stakeholders to validate and disseminate information.
• Maintain taxonomies and metadata for discoverability.
• Manage sensitive information per security procedures.

Skills

TS/SCI eligibility

SharePoint admin

Jira/Confluence

Data migration

Process engineering

Knowledge mgmt

Info governance

End-user support

Communication

DoD experience

Education

Master's degree

Tools

SharePoint

Jira

Confluence

Job description

Company Overview:
ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis, and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service.

Position Overview

ANSER is seeking an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, California. In this key role you will establish, implement, and maintain effective processes for capturing, organizing, managing, and disseminating program information and organizational knowledge. You will play a critical role in ensuring leadership and program teams have timely access to accurate, relevant, and well-organized information to support mission execution, collaboration, and informed decision-making.

Day-to-Day Responsibilities

• Develop, implement, and maintain knowledge management processes, procedures, and organizational practices to improve the collection, organization, accessibility, and dissemination of program information.
• Collect, organize, analyze, and maintain information from multiple Government organizations, program offices, functional areas, and mission partners.
• Develop and maintain knowledge repositories, SharePoint sites, shared workspaces, databases, trackers, libraries, and other information management tools.
• Establish and maintain standardized processes for document management, information sharing, records organization, and version control.
• Identify opportunities to improve information flow, collaboration, workflow efficiency, and access to organizational knowledge.
• Capture and document organizational processes, lessons learned, best practices, decisions, and other institutional knowledge.
• Develop and maintain dashboards, reports, status trackers, and other knowledge products to support program execution and leadership decision-making.
• Consolidate information from multiple sources and transform complex or disparate data into clear, concise, and actionable products.
• Support the development and maintenance of standard operating procedures (SOPs), process guides, reference materials, briefing products, and other organizational resources.
• Coordinate with Government stakeholders, contractors, and mission partners to collect, validate, organize, and disseminate information.
• Monitor information repositories and knowledge products to ensure accuracy, completeness, currency, and appropriate access controls.
• Support senior leadership by providing timely access to relevant program information, historical data, documentation, and organizational knowledge.
• Establish and maintain taxonomies, metadata, naming conventions, and other standards to improve information discoverability and usability.
• Identify gaps, redundancies, and inconsistencies in program information and coordinate corrective actions.
• Manage sensitive and classified information in accordance with applicable security, information management, and access-control procedures.
• Utilize Microsoft Office Suite and other Government-approved collaboration and knowledge management tools to develop and maintain professional-quality products.
• Perform additional knowledge management and program support duties as required to support the mission.

Required Qualifications

• Active Top Secret/SCI eligibility (TS/SCI).
• Master's degree from an accredited college or university.
• 10+ years of experience supporting Department of Defense (DoD) information technology, knowledge management, information management, or related mission support activities. Experience supporting NRO, NSA, and/or NGA organizations is acceptable.
• Demonstrated experience creating, administering, and maintaining Microsoft SharePoint sites and managing associated data storage.
• Experience supporting SharePoint site reorganization, content updates, permission management, site creation, deletion, and renaming.
• Experience supporting data migration, data cleanup, content organization, and end-user assistance within SharePoint or similar collaboration environments.
• Experience with process engineering, design, and implementation, including the development and improvement of out-of-the-box processes and workflows.
• SCRUM Master-level competency with Atlassian Jira and Confluence.
• Experience administering Atlassian Jira user groups and project roles, as well as configuring Jira workflows and dashboards.
• Experience supporting Jira and Confluence environments to facilitate collaboration, workflow management, information sharing, and organizational knowledge management.
• Experience providing basic troubleshooting and technical support to end users for SharePoint, Jira, Confluence, and related collaboration tools.
• Strong understanding of information organization, data management, collaboration, and knowledge-sharing practices within a DoD environment.
• Demonstrated ability to manage multiple priorities, coordinate with users and stakeholders, and independently execute assigned technical and administrative tasks.
• Strong written and verbal communication skills, including the ability to explain technical processes and provide effective end-user support.
• Demonstrated ability to work effectively in a fast-paced, highly collaborative environment supporting classified space programs.

Individual salaries are determined by a variety of factors including but not limited to: business considerations, local market, internal equity, candidate qualifications such as skills, education and experience. ANSER provides employees benefits to support all aspects of their life including health, financial and well-being. For more information, please visit: http://www.anser.org

Full-Time Salary Range for this position:

$99,300 - $144,000 USD

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with ANSER, please call 703-416-2000 or e-mail [e-mail]

ANSER is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Analytic Services Inc’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.