Knowledge Manager

Strategic Alliance Business Group (SABG); El Segundo (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

SABG is seeking an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, CA. The role focuses on capturing, organizing, and disseminating program information and institutional knowledge for timely leadership decision-making.

The ideal candidate has 15+ years in DoD info tech or knowledge management, with strong SharePoint, Jira, and Confluence skills in a fast-paced, classified environment. TS/SCI clearance is required.

Qualifications

• Bachelor’s degree required; master’s degree preferred.
• 15+ years in DoD information technology/knowledge management or related mission support.
• Experience creating, administering, and maintaining SharePoint sites and data storage.
• SharePoint site reorganization, permission management, site creation, deletion, renaming.
• Data migration, data cleanup, and content organization in SharePoint or similar tools.
• SCRUM Master-level competency with Jira and Confluence.
• Administer Jira/Confluence users, project roles, and dashboards.

Responsibilities

• Develop and maintain knowledge management processes and repositories.
• Collect, organize, analyze, and maintain information from multiple government organizations.
• Establish standardized document management and version control processes.
• Develop dashboards, reports, and knowledge products for leadership.

Skills

Knowledge management

Analytical thinking

Written communication

Education

Bachelor's degree

Master's degree desired

Tools

Microsoft SharePoint

Jira

Confluence

MS Office

Job description

Brief Description

SABG is seeking an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, California. The Knowledge Manager will establish and maintain effective processes for capturing, organizing, managing, and disseminating program information and organizational knowledge. The position will help ensure that leadership and program teams have timely access to accurate, relevant, and well-organized information to support mission execution and decision-making. The ideal candidate will be highly organized, analytical, detail-oriented, and comfortable working across multiple Government organizations and mission areas in a fast-paced, classified environment.

Travel

N/A

JOB TITLE

Knowledge Manager

CLEARANCE

TS/SCI

LOCATION

El Segundo, CA

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Develop and maintain knowledge management processes, procedures, and organizational practices to improve the collection, organization, accessibility, and dissemination of program information
• Collect, organize, analyze, and maintain information from multiple Government organizations, program offices, functional areas, and mission partners
• Develop and maintain knowledge repositories, shared workspaces, databases, trackers, libraries, and other information-management tools
• Establish and maintain standardized processes for document management, information sharing, records organization, and version control
• Identify opportunities to improve information flow, collaboration, and access to organizational knowledge
• Capture and document organizational processes, lessons learned, best practices, decisions, and other institutional knowledge
• Develop and maintain dashboards, reports, status trackers, and other knowledge products to support program execution and leadership decision-making
• Consolidate information from multiple sources and transform complex or disparate data into clear, concise, and actionable products
• Support the development and maintenance of standard operating procedures, guides, reference materials, briefing products, and other organizational resources
• Coordinate with Government stakeholders, contractors, and mission partners to collect, validate, and disseminate information
• Monitor information repositories and knowledge products for accuracy, completeness, currency, and appropriate access
• Support senior leadership by providing timely access to relevant program information, historical data, documentation, and organizational knowledge
• Assist with establishing taxonomies, metadata, naming conventions, and other standards to improve information discoverability and usability
• Identify gaps, redundancies, and inconsistencies in program information and coordinate corrective actions
• Handle sensitive and classified information in accordance with applicable security, information-management, and access-control procedures
• Use Microsoft Office Suite and other Government-approved collaboration and knowledge-management tools to develop and maintain professional-quality products
• Perform other knowledge management and program support duties as required to support the mission

SUPERVISION

This position has no supervisory responsibilities.

Education And Experience

• Bachelor's degree from an accredited college or university; master's degree desired
• Minimum of 15 years of experience supporting Department of Defense information technology, knowledge management, information management, or related mission support activities; NRO, NSA, and/or NGA experience acceptable
• Demonstrated experience creating, administering, and maintaining Microsoft SharePoint sites and managing associated data storage
• Experience supporting SharePoint site reorganization, content updates, permission management, site creation, deletion, and renaming
• Experience supporting data migration, data cleanup, content organization, and end-user assistance within SharePoint or similar collaboration environments
• Experience with process engineering design and implementation, including development and improvement of out-of-the-box processes and workflows
• SCRUM Master-level competency with Jira and Confluence
• Experience administering Atlassian Jira user groups and project roles and configuring Jira workflows and dashboards
• Experience supporting Jira and Confluence environments to facilitate collaboration, workflow management, information sharing, and organizational knowledge management
• Experience providing basic troubleshooting and technical support to end users for SharePoint, Jira, Confluence, and related collaboration tools
• Strong understanding of information organization, data management, collaboration, and knowledge-sharing practices within a DoD environment
• Ability to manage multiple priorities, coordinate with users and stakeholders, and independently execute assigned technical and administrative tasks
• Strong written and verbal communication skills, with the ability to explain technical processes and provide effective end-user support
• Ability to work effectively in a fast-paced, highly collaborative environment supporting classified space programs

Computer Skills

• Skills in operating a personal computer and standard office equipment
• Must have proficiency in a variety of computer software applications in word processing, spreadsheets, and database (MS Office: Word, Excel, PowerPoint, Outlook)
• Proficiency with Microsoft SharePoint, including site administration, content organization, permission management, and data migration
• Proficiency with Atlassian Jira and Confluence, including workflow configuration, dashboard administration, and user group management

COMPETENCIES

• Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; and uses reason even when dealing with emotional topics
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information
• Diversity - Shows respect and sensitivity for cultural differences, and promotes a harassment-free environment
• Ethics - Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; and upholds organizational values
• Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks if needed; and develops realistic action plans
• Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

LANGUAGE SKILLS

Ability to read, analyze, and interpret governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to write and type on a computer. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb, or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. Job duties are performed in a manufacturing/office environment utilizing standard office equipment such as a computer, photocopier, and telephone.

FOR OUR SERVICE MEMBERS AND VETERANS

SABG values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at SABG, please contact our Recruiting team at [e-mail].

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with SABG, we would like to ensure your application process goes as smoothly as possible. If because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please contact our Recruiting team at [e-mail] and let us know the nature of your request and your contact information.

SALARY RANGE

$125,000-$150,000

SABG is an Equal Opportunity/Affirmative Action Employer

Minorities/Women/Veterans/Disabled