Knowledge Management Strategist

MSCCN; Plymouth (MN); On-site; USD 65,000 - 86,000; Full time

Job summary

Polaris Inc. seeks a Knowledge Management Specialist to lead the strategy, governance, and continuous improvement of knowledge resources for customers, dealers, and employees.

You will partner across functions to develop, maintain, and optimize content so information is accurate, accessible, and aligned with business objectives. The role uses performance metrics, user feedback, and support insights to improve content quality, discoverability, and self-service effectiveness across channels.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with content management systems, knowledge platforms, or digital publishing tools.
• Knowledge of content governance, information architecture, taxonomy, or knowledge management principles.

Responsibilities

• Partner with cross-functional stakeholders to identify knowledge needs, priorities, gaps, and content opportunities.
• Facilitate the creation, governance, maintenance, and lifecycle management of knowledge resources.
• Establish and maintain content standards, best practices, and governance processes that promote consistency and quality.
• Develop and improve knowledge processes, information architecture, and content organization.
• Monitor content performance, search behavior, support trends, and user feedback to guide continuous improvement.
• Identify and implement content improvements that enhance user experience, discoverability, and self-service effectiveness.
• Develop reporting and insights that support knowledge strategy and data-informed decision-making.
• Promote knowledge-sharing practices, content ownership, and collaboration across functions.
• Evaluate tools, technologies, and processes that improve the creation, delivery, and management of knowledge.

Skills

Communication

Collaboration

Data & Analytical Literacy

Education

Bachelor’s degree or equivalent experience

Tools

SharePoint

Content Management Systems

Digital publishing tools

Job description

Polaris Inc. seeks a Knowledge Management Specialist to lead the strategy, governance, and continuous improvement of knowledge resources for customers, dealers, and employees.

You will partner across functions to develop, maintain, and optimize content so information is accurate, accessible, and aligned with business objectives. The role uses performance metrics, user feedback, and support insights to improve content quality, discoverability, and self-service effectiveness across channels.