Knowledge Management Specialist – PAS

InterSystems; Boston (MA); On-site; USD 84,000 - 108,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Short-term and long-term disability

401(k) Profit Sharing

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Job summary

InterSystems seeks a Knowledge Management Specialist to bridge development and regional teams by creating clear EHR collateral and engaging documentation. You translate complex features into practical guidance to drive product adoption and support a robust feedback loop to the core product team.

Ideal candidates bring healthcare operations experience, EMR familiarity, and strong communication with the ability to produce multimedia content and training materials that resonate across stakeholder

Qualifications

• Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.).
• Background in EMR implementation, training, or product support.
• Strong understanding of healthcare workflows.
• Excellent communication skills with the ability to simplify complex concepts.
• Strong attention to detail and organizational skills; able to work independently and collaboratively.
• Experience working in agile development environments.
• Proficiency with documentation and multimedia tools (Confluence, Camtasia).
• 3+ years of experience in related roles.

Responsibilities

• Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers.
• Simplify complex product features into clear documentation, videos, diagrams, and other collateral.
• Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
• Provide guidance on system capabilities, configuration options, and best practices.
• Ensure accuracy and consistency of collateral by reviewing product updates and specifications.
• Create and deliver multimedia content for new releases and feature enhancements.
• Partner with regional teams to integrate best practices into training programs.

Skills

Communication skills

Instructional design

Documentation tools

Agile experience

Healthcare workflows

EMR experience

Detail-oriented

Team collaboration

Education

Bachelor’s degree in Healthcare Administration or related field

Certifications in EMR or healthcare IT documentation

Tools

Confluence

Camtasia

Job description

The Knowledge Management Specialist leverages strong clinical knowledge and product expertise to bridge the gap between core development and regional teams via documentation collateral and engagement. This role ensures product adoption by translating complex product features into meaningful guidance and assisting with the feedback loop to the core product team. The ideal candidate is a problem solver with strong communication and instructional skills.

Responsibilities

• Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers.
• Simplify complex product features into clear documentation, videos, diagrams, and other collateral.
• Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
• Provide guidance on system capabilities, configuration options, and best practices.
• Ensure accuracy and consistency of collateral by reviewing product updates and specifications.
• Create and deliver multimedia content for new releases and feature enhancements.
• Partner with regional teams to integrate best practices into training programs.
  
  

Qualifications

• Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.)
• Background in EMR implementation, training, or product support.
• Strong understanding of healthcare workflows.
• Excellent communication skills with the ability to simplify complex concepts.
• Strong attention to detail, organizational skills, and ability to work both independently and collaboratively.
• Experience working in agile development environments.
• Proficiency with documentation and multimedia tools (e.g. Confluence, Camtasia).
  
  

Education

• Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred.
• 3+ years of experince
• Additional certifications in EMR systems or healthcare IT documentation are a plus.
  
  

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement
  
  

The estimated base compensation range for this role is:

$84,000—$108,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.