Product Specialist Boston, MA

InterSystems Corporation; Boston (MA); On-site; USD 94,000 - 139,000; Full time

Job summary

InterSystems is seeking clinically experienced product leaders to influence the evolution of enterprise EHR solutions used by healthcare organizations worldwide. The role bridges clinical practice and product functionality, shaping workflow design and customer success across TrakCare and IntelliCare.

Ideal candidates have clinical or healthcare operations backgrounds with deep health IT experience, strong communication skills, and the ability to work across clinical and technical audiences to

Qualifications

• Education in health-related discipline or health informatics and 5+ years in healthcare
• Clinical experience and/or hands-on operational experience within healthcare organizations
• Strong understanding of real-world healthcare workflows and EHR use
• Experience with healthcare application design, configuration, optimization, or implementation
• Strong communication and presentation skills for clinical and technical audiences
• Ability to work independently and collaboratively with healthcare customers and stakeholders

Responsibilities

• Contribute to the strategic direction and roadmap of InterSystems EHR products
• Collaborate with development, implementation, testing, support, sales, and field engineering teams to release features
• Engage regularly with healthcare customers to translate needs into product requirements
• Represent the customer voice to guide product design and prioritization
• Coordinate with Product Management to align TrakCare and IntelliCare portfolios
• Act as SME in inpatient, ambulatory, medication workflows, and operations
• Monitor industry trends and regulatory changes affecting healthcare informatics
• Evaluate impact of TrakCare solutions on quality, safety, and clinician experience
• Represent InterSystems in clinical and informatics communities and conferences

Skills

Clinical informatics

Healthcare workflows

Stakeholder communication

Independent & collaborative work

Education

Health-related discipline or health informatics

Job description

InterSystems is seeking clinically experienced product leaders who are motivated by improving how healthcare is delivered through technology. This role is ideal for professionals with clinical and/or healthcare operations backgrounds and deep experience with health information systems who want to directly influence the evolution of enterprise EHR solutions used by healthcare organizations worldwide.

InterSystems EHR is a clinically focused, enterprise electronic health record platform supporting end-to-end patient care across hospitals and health systems. It delivers a unified, patient-centric record that enables clinicians and care teams to access accurate, real-time information across care settings, specialties, and departments—supporting safe, efficient, and coordinated care delivery at scale.

The InterSystems EHR portfolio includes TrakCare, a globally deployed EHR supporting core clinical and administrative workflows, and IntelliCare, a next-generation evolution of TrakCare with embedded artificial intelligence. Together, they support patient administration, clinical documentation, orders and results management, medication workflows, diagnostics, and revenue-related processes within a single integrated platform.

Designed with clinician workflows at the forefront, InterSystems EHR emphasizes usability, interoperability, and clinical efficiency. IntelliCare extends these capabilities through AI-enabled automation and decision support, helping reduce documentation burden, surface relevant clinical insights, and enable clinicians to focus more fully on patient care. Built on InterSystems’ interoperable data platform, the solution scales to complex healthcare environments and supports standards-based data exchange globally.

The Product Specialist plays a high-impact role in bridging real-world clinical practice and product functionality. This role has direct influence on product direction, workflow design, and customer success, partnering closely with clinicians, product management, development, and implementation teams to ensure InterSystems EHR solutions meet the evolving needs of healthcare systems.

Responsibilities

• Contribute directly to the strategic direction and roadmap of one or more InterSystems EHR products, including feature design, workflow definition, user interaction, and requirements
• Collaborate cross-functionally with development, implementation, testing, support, sales, and field engineering teams to bring new features and products to successful release
• Engage regularly with healthcare customers and end users to understand clinical and operational workflows, translate needs into product requirements, and help customers realize maximum value from TrakCare solutions
• Serve as the internal “voice of the customer,” applying clinical and healthcare domain expertise to guide product design, prioritization, and decision-making
• Collaborate with Product Management colleagues to ensure product cohesion, consistency, and alignment across the TrakCare and IntelliCare portfolio
• Act as an internal subject matter expert in one or more healthcare domains (e.g., inpatient, ambulatory, medication workflows, care coordination, quality, or operations)
• Monitor and advise on industry trends, including regulatory changes, evolving clinical practices, and advances in healthcare technology and informatics
• Participate in evaluating the impact of TrakCare solutions on quality, safety, clinician experience, and operational efficiency
• Represent InterSystems within the broader clinical and informatics community, including participation in national and international conferences and professional forums

Qualifications

• Education in a health-related discipline or health informatics and 5+ years of relevant professional experience in healthcare, health IT, or clinical informatics
• Practical clinical experience (e.g., nurse, pharmacist, allied health professional) and/or hands‑on operational experience within healthcare organizations (e.g., quality, safety, care management, care coordination, analytics)
• Demonstrated domain expertise with a strong understanding of real‑world healthcare workflows and EHR use
• Prior experience working closely with healthcare application design, configuration, optimization, or implementation—either within industry or a provider organization
• Strong communication and presentation skills, with the ability to engage both clinical and technical audiences
• Ability to work effectively both independently and collaboratively, including direct interaction with healthcare customers and stakeholders

We are an equal‑opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E‑Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short‑term and long‑term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays

The estimated base compensation range for this role is: $94,000 - $139,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third‑party transcription services must not be used during interviews or assessments.

Equal Employment Opportunity

As set forth in InterSystems’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.