Operations Manager, Member Services (Knowledge Management) (Fully Remote)

OneImaging Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

OneImaging provides a concierge approach to radiology services, offering a premium network of over 5,000 vetted providers across 48 states that reduces imaging costs by 60-80%.

The role focuses on owning and improving the knowledge base, governance, and architecture, and mapping the end-to-end member journey in partnership with Product. You will bring systems thinking, data-driven decision making, and self-direction to a fast-growing health-tech environment.

Qualifications

• 5+ years in knowledge management, process mapping, or health tech operations.
• Familiarity with Zendesk, Salesforce, and process mapping tools.

Responsibilities

• Own knowledge base health, governance, and architecture.
• Map the end-to-end member journey and partner with Product.

Skills

Knowledge management

Process mapping

Systems thinking

Data-driven

Self-directed

Tools

Zendesk

Salesforce

Process mapping tools

Job description

• Own knowledge base health, governance, and architecture.
• Map the end-to-end member journey and partner with Product.

Experience Required:

• 5+ years in knowledge management, process mapping, or health tech operations.
• Familiarity with Zendesk, Salesforce, and process mapping tools.

Who You Are:

• Systems thinker who solves messy processes and knowledge gaps.
• Member-centric, data-driven, and self-directed.

OneImaging

OneImaging provides a concierge approach to radiology services, offering a premium network of over 5,000 vetted providers across 48 states that reduces imaging costs by 60-80%. The company is focused on transparent, affordable healthcare access and values data-driven, member-centered problem solving.