Knowledge Management & Internal Communications Lead

KnitWell Group; Pataskala (OH); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

Merchandise discount at KnitWell Group

Career development opportunities

Volunteer opportunities

Medical, dental, vision insurance & 0?

401(K)

Job summary

KnitWell Group is seeking a Knowledge & Communication Specialist to optimize our Contact Center Shared Services. You will acquire, organize, and share information to improve operations, decision-making, and associate engagement, collaborating with cross-functional teams to maintain knowledge bases and internal communications.

The role requires strong communication, a High School diploma (Bachelor’s preferred), 2+ years in knowledge management or corporate communications, and proficiency with

Qualifications

• 2+ years of knowledge management, corporate communications, or content development.
• Excellent written and verbal communication skills with the ability to craft clear, concise content.
• Proficiency in Microsoft Office Suite and collaboration tools (SharePoint, Teams).

Responsibilities

• Develop and manage knowledge management strategies to support operational efficiency.
• Create and maintain self-service knowledge articles for internal and customer-facing channels.
• Coordinate internal communications to ensure consistent brand messaging and timely updates.

Skills

Knowledge management

Corporate communications

Content development

Microsoft Office Suite

SharePoint

Team collaboration

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

CRM systems

IVR

OMS

Contact Center systems

Job description

KnitWell Group is seeking a Knowledge & Communication Specialist to optimize our Contact Center Shared Services. You will acquire, organize, and share information to improve operations, decision-making, and associate engagement, collaborating with cross-functional teams to maintain knowledge bases and internal communications.

The role requires strong communication, a High School diploma (Bachelor’s preferred), 2+ years in knowledge management or corporate communications, and proficiency with