Knowledge Management Analyst (Pending Contract Award)

Design Interactive, Inc; Fayetteville (NC); On-site; USD 65,000 - 90,000; Part time

Job summary

Design Interactive, Inc. is building a knowledge-management pipeline in support of the SOCOM EK Knowledge Management effort.

The anticipated Knowledge Management Analyst will work with subject matter experts, operators, and delivery teams to capture tacit knowledge and convert it into accurate, governed content for mission continuity. The role requires conducting interviews, validating content with practitioners, maintaining taxonomy and metadata, and guiding junior staff.

Qualifications

• Experience eliciting, documenting, organizing, validating, and maintaining operational or technical knowledge.
• Ability to facilitate interviews, working sessions, after-action discussions, and knowledge-sharing forums.
• Strong writing, editing, analytical, communication, and stakeholder-engagement skills.
• Experience applying taxonomy, metadata, content-governance, and quality standards.
• Minimum three (3) years of experience in the functional area; bachelor’s degree or equivalent experience. Six (6) years plus substitute for the degree, or four (4) years plus associate’s degree may substitute.

Responsibilities

• Conduct interviews, knowledge-capture sessions, process walkthroughs, and after-action discussions.
• Convert captured knowledge into reusable content and validate with practitioners.
• Identify expertise at risk of loss and prioritize capture activities.
• Capture decisions, lessons learned, and information exchange requirements from forums.
• Maintain continuity products across staff turnover and exercise cycles.
• Facilitate communities of practice; onboard contributors; coach content owners on drafting, tagging, and maintenance.
• Maintain taxonomy, metadata, content standards, source authority, provenance, and lineage records.
• Analyze usage, search behavior, and participation to identify knowledge gaps; report content quality and reuse.
• Contractor must be able to independently perform support tasks and lead junior staff.

Skills

Interviews

Writing

Editing

Analytical

Stakeholder engagement

Knowledge management

Education

Bachelor’s degree in a relevant field (or equivalent experience)

Job description

Pipeline Requisition: Proposal (Anticipated Start: April 2027)

Location: Fort Bragg, Fayetteville, North Carolina

Contract Type: Proposal Pipeline - Position contingent upon contract award

Overview

Design Interactive is building a talent pipeline in support of the SOCOM Enterprise Knowledge Management (EKM) proposal effort. The anticipated Knowledge Management Analyst position will support the program in the functional area described below. Employment is contingent upon contract award, final Government requirements, funding, and candidate qualification for the Senior (SR) labor level. Work location, travel, schedule, citizenship, and clearance requirements remain to be confirmed.

Position Description

Works with subject matter experts, operators, and delivery teams to capture knowledge that exists primarily in practice and convert it into accurate, reusable, governed content supporting mission continuity.

Duties And Responsibilities

• Conduct interviews, knowledge-capture sessions, process walkthroughs, and after-action discussions.
• Convert captured knowledge into reusable content and validate it with practitioners before publication.
• Identify expertise at risk of loss and prioritize capture activities.
• Capture decisions, lessons learned, and information exchange requirements from recurring mission forums.
• Maintain continuity products across staff turnover and exercise cycles.
• Facilitate communities of practice; onboard contributors; coach content owners on drafting, tagging, and maintenance.
• Maintain taxonomy, metadata, content standards, source authority, provenance, and lineage records.
• Analyze usage, search behavior, and participation to identify knowledge gaps; report content quality, stewardship, and reuse.
• The contractor shall be able to independently perform support tasks. The contractor must have the experience and capability to support assigned tasks and lead junior or apprentice-level support personnel.

Required Qualifications

• Experience eliciting, documenting, organizing, validating, and maintaining operational or technical knowledge.
• Ability to facilitate interviews, working sessions, after-action discussions, and knowledge-sharing forums.
• Strong writing, editing, analytical, communication, and stakeholder-engagement skills.
• Experience applying taxonomy, metadata, content-governance, and quality standards.
• Minimum three (3) years of experience in the functional area and a bachelor’s degree in a field relevant to the functional area. Six (6) years of additional work experience may substitute for the bachelor’s degree, or four (4) years of additional work experience plus a relevant associate’s degree may substitute for the bachelor’s degree.

Desired Qualifications

• Experience supporting mission continuity, lessons learned, communities of practice, or governed repositories.

About Us - Design Interactive, Inc.

Founded in 1998, Design Interactive (DI) is a small business dedicated to optimizing and enhancing human performance by utilizing cutting‑edge technology, pioneering research, and focusing on digital transformation.

We deliver end-to-end solutions across Human Factors and Human Systems Integration, UX/UI Design and Human-Centered Design, Digital Transformation, Applied Research and Technology Development, Data Science and Advanced Analytics, Artificial Intelligence and Machine Learning, Life Cycle Software Development, and System and Software Integration. DI solves high-impact performance challenges across defense and commercial industries.

Our Mission:

We Empower People with Innovative Technology.

Our Culture:

We are committed to an inclusive and diverse workplace where every individual feels valued and respected. We provide equal opportunities to all candidates, regardless of background or identity.

Equal Employment Opportunity (EEO) Statement

We encourage applications from candidates of all backgrounds, experiences, and abilities, including those from underrepresented communities in technology.