Knowledge Management Analyst

Kelly Services; Palo Alto (CA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Life insurance

Disability insurance

Retirement plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly Services is hiring a Knowledge Management Analyst for a 12-month on-site contract in Palo Alto, CA. The role focuses on administering knowledge repositories, governance, and content lifecycle management to ensure information is current, searchable, and compliant.

You will apply metadata standards, support migration projects, and generate governance reports while partnering with subject matter experts.

Qualifications

• Bachelor’s degree or higher in a related field.
• Experience with enterprise knowledge management or document control.
• Familiarity with reporting, analytics, or dashboards (Power BI).
• Experience with workflow automation and process improvement.

Responsibilities

• Administer and maintain knowledge repositories, libraries, and collaboration platforms.
• Manage version control, metadata, retention, and workflows for documents.
• Apply metadata standards and governance for consistency and searchability.
• Conduct content reviews, audits, and lifecycle management for accuracy and compliance.
• Develop, update, and maintain SOPs, training materials, and FAQs.
• Analyze KM processes and user feedback to improve efficiency and adoption.
• Support knowledge migration, repository cleanup, and platform optimization.
• Provide guidance to business users on KM tools and standards.
• Generate reports on content usage, search effectiveness, data quality, and governance.
• Collaborate with SMEs to capture and distribute institutional knowledge.
• Support workflow automation and standardization initiatives.

Skills

Knowledge management

Document control

Information governance

Digital workplace

Workflow automation

Education

Bachelor’s degree in Information Management, Library and Information Science, Business Administration, Information Systems, Communications, or related field

Tools

Power BI

Job description

Kelly is hiring for a Knowledge Management Analyst for a 12-month contract role at Palo Alto 94304 with our prestigious client.

Job Title: Knowledge Management Analyst

Primary Location: Palo Alto CA 94304

12-month contract - On-site role

Monday – Friday - 8:00 AM - 4:00 PM

Pay rate: $35/hr

Responsibilities:

• Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.
• Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.
• Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices that improve consistency and searchability.
• Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.
• Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.
• Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.
• Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.
• Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.
• Generate reports and metrics on content usage, search effectiveness, data quality, governance compliance, and platform adoption.
• Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.
• Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.
• Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.

Qualifications:

• Bachelor’s degree in Information Management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.
• Experience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.
• Familiarity with reporting, analytics, or dashboard tools such as Power BI.
• Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.
• Experience working in a regulated, compliance-driven, or global business environment.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.