Knowledge Lead Manager

Keywords Studios; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Knowledge Lead Manager to enhance their IT department's knowledge management function. This pivotal role involves developing strategies to capture and disseminate knowledge effectively, ensuring information accessibility for informed decision-making. You will lead initiatives that promote continuous learning and collaboration within the organization. The ideal candidate will have extensive experience in knowledge management, particularly within the technology sector, and will be adept at influencing senior leadership. Join a forward-thinking company that values employee growth and offers comprehensive benefits.

Benefits

18 Days of Paid Annual Leave

Family Care Leave

Enhanced Sick Leave

Training Opportunity

Flexi Benefits

Employee Share Purchase Plan

Comprehensive Medical Insurance

Attractive Welcome Pack

Employee Assistance Program

Qualifications

• 5+ years of experience in Knowledge Management strategies.
• Experience in building KM programs in the technology industry.

Responsibilities

• Develop and maintain a comprehensive knowledge management strategy.
• Foster a culture of knowledge sharing across the organisation.

Skills

Knowledge Management Strategies

IT Service Management

ITIL Framework

ServiceNow Environment

Team Leadership

Communication Skills

Education

Bachelor's Degree in Information Technology

Relevant Certifications in Knowledge Management

Job description

Job Summary

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Key Responsibilities

1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.

2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.

3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.

4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.

5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Required Skills and Experience

· 5+ years of current proven experience in implementing Knowledge Management strategies.

· Experience building KM programs in the technology industry or within technical groups within a large, global organization.

· Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.

· Proven experience in leading teams to deliver impact.

· Strong understanding of IT service management and ITIL framework.

· Proven experience in a ServiceNow environment.

Education

· Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.

· Relevant certifications in knowledge management or ITIL are advantageous.

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire
• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

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