Knowledge Graph Production Support Engineer (L2)

Silicontek Inc; Fremont (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Silicontek Inc in Fremont, CA is seeking an L2 production support specialist for ontology and knowledge-graph use cases implemented with Neo4j and Palantir. You will support production ontology objects, relationships, actions, workflows, and graph-backed applications.

You will troubleshoot hydration, data lineage, data-quality expectations, action failures, and write-back errors while monitoring use-case health.

Qualifications

• Experience providing production support for ontology and knowledge-graph use cases.
• Hands-on work with graph databases and data pipelines in production.
• Ability to diagnose issues in graph queries, hydration, and data quality.

Responsibilities

• Provide L2 production support for ontology and knowledge-graph use cases implemented across Neo4j and Palantir.
• Support production ontology objects, relationships, actions, workflows, and graph-backed applications.
• Troubleshoot object hydration, data lineage, data-quality expectations, action failures, write-back errors, graph queries, and integration issues.
• Monitor use-case health and work with platform operations, data engineering, FDE teams, and business owners to restore service.
• Maintain use-case-specific alerts, support runbooks, release checks, and known-error guidance; identify reusable fixes and patterns.

Skills

Ontology

Knowledge graph

Neo4j

Palantir

Troubleshooting

Monitoring

Tools

Neo4j

Palantir

Job description

Silicontek Inc in Fremont, CA is seeking an L2 production support specialist for ontology and knowledge-graph use cases implemented with Neo4j and Palantir. You will support production ontology objects, relationships, actions, workflows, and graph-backed applications.

You will troubleshoot hydration, data lineage, data-quality expectations, action failures, and write-back errors while monitoring use-case health.