AI-Driven Knowledge Base Architect

Harvey AI; New York (NY); Vor Ort; USD 88.000 - 132.000; Vollzeit

Zusammenfassung

Harvey is seeking a CX Knowledge Specialist in New York, NY to own the source of truth for support content. You will consolidate articles, troubleshooting guides, and product knowledge into a single, scalable foundation for humans and AI.

Build taxonomy, templates, and metadata for easy retrieval and future product changes. You’ll work with Enablement Specialists to prepare content for launches and train the team.

Qualifikationen

• 5+ years in knowledge management, support operations, technical writing, or content operations.

Aufgaben

• Audit today’s fragmented content surfaces and migrate them into one knowledge foundation.

Kenntnisse

Knowledge management

Technical writing

Support operations

Content operations

LLM familiarity

Tools

Zendesk

Notion

Jobbeschreibung

Harvey is seeking a CX Knowledge Specialist in New York, NY to own the source of truth for support content. You will consolidate articles, troubleshooting guides, and product knowledge into a single, scalable foundation for humans and AI.

Build taxonomy, templates, and metadata for easy retrieval and future product changes. You’ll work with Enablement Specialists to prepare content for launches and train the team.