Know Your Customer Quality Manager- Vice President

Next Frontier Capital; Columbus (OH); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Manager to lead the global AML/KYC QA testing efforts for Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America.

The role manages a regional team across multiple Lines of Business and drives testing cycles end-to-end. You will build and track Global Business Health KPIs, coach staff, and ensure adherence to KYC policies while partnering with global stakeholders to mitigate risk and continuously improve testing

Qualifications

• Expert knowledge of QA testing methodologies and AML/KYC regulations.
• Strong client focus and leadership, influencing stakeholders.
• Ability to communicate complex AML policy, regulations, and compliance requirements to management and staff.
• Excellent verbal and written communication skills.
• Minimum 5 years AML/KYC compliance, audit, or operations management experience.
• Experience coaching and mentoring teams.

Responsibilities

• Lead regional KYC QA testing team across multiple Lines of Business.
• Build and monitor Global Business Health KPIs (KPIs).
• Identify opportunities to improve end-to-end testing processes.
• Maintain governance with global stakeholders and mitigate risk in processes.

Skills

Quality assurance

AML/KYC knowledge

Leadership

Communication

Stakeholder management

Coaching

Job description

The Global Know Your Customer (KYC) organization is seeking a highly talented Manager specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America KYC QA testing staff. In this role, your primary responsibility is managing a regional team across multiple Lines of Business (LOB) functions. Additionally, you will focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.

The KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with their LOB assigned Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.

Primary Responsibilities Include:

• Managing a regional team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
• Motivating individual and team performance, developing top talent, and identifying succession plans.
• Building and maintaining strong relationships with key stakeholders globally.
• Implement actionable Global Business Health metrics (KPIs).
• Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.

Required Qualifications, Capabilities, and Skills:

• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
• Strong client focus and interpersonal leadership, partnership, and influencing skills.
• Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff.
• Excellent verbal and written communication skills.
• Ability to support and lead a high-impact team.
• Minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience.

This role is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Step into a pivotal leadership role at the center of AML/KYC excellence—empowering teams, influencing global stakeholders, and enhancing testing practices to drive stronger risk management and continuous improvement.