Kitchen Shift Leader

Chick-fil-A Restaurants; Florida; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from Operators and Leaders

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Plant City is seeking a motivated BOH Crew Leader who embodies our values and serves guests with a servant’s heart, while coaching teammates to excellence.

You will support daily restaurant operations, help open/close shifts, set a positive tone, and maintain high standards in a fast‑paced environment.

This role offers growth opportunities and a fun, supportive workplace.

Qualifications

• Smile and friendly demeanor
• Maintain eye contact with guests
• Speak enthusiastically with guests and team
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a service mindset
• Ability to manage team member behavioral and performance issues
• Ability to work in a team with shared ownership and responsibility
• Shift lead experience preferred, not required

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections

Reliable transportation

Fast-paced

People skills

Teamwork

Behavioral management

Shift lead experience

Job description

A BOH Crew Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Crew Leaders are responsible for supporting Director Team in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Crew Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Crew Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time
• Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Crew Leader Responsibilities:

• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.