Hospitality Team Leader

Chick-fil-A; Allen Park (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Employee meal

Scholarship opportunities

Fun work environment

Job summary

Workstream is seeking a dedicated Team Leader in Allen Park, Michigan to join our vibrant team. In this full-time role, you'll drive daily operations and support your team members in achieving Operational Excellence. Responsibilities include training new staff, providing exceptional customer service, and ensuring safety standards are upheld.

We offer a dynamic work environment, flexible scheduling, and the opportunity for professional growth. Join us to positively impact the culture and success of the restaurant!

Qualifications

• Must be 18 years or older.
• Reliable transportation is necessary.
• Strong commitment to superior customer service.

Responsibilities

• Participate in day-to-day operations at the restaurant.
• Train new hires and act as a role model.
• Ensure food safety is maintained.

Skills

Strong communication skills

Customer service skills

Ability to work in a fast-paced environment

Leadership

People skills

Job description

Overview

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. The tract data and drive results!!!! They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type

• Full-time


• 8 hour or 10-hour shift


• Opening/Closing bonus

Benefits

• A fun work environment where you can positively influence others


• Flexible scheduling (and closed on Sundays)


• Learning first-hand from an experienced Operator and Restaurant Leaders


• Intentional growth and development to help you reach your professional goals


• Scholarship opportunities


• Competitive pay


• Employee Meal

Team Leader Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant


• Offer immediate and respectful response to Guest's needs


• Assist in training of new hires, set the tone for a shift, and act as a role model for our team


• Be a friendly, encouraging team player


• Open and/or close, lead shifts, key holder


• Count drawers and finalize day


• Design line-ups


• Ensure Food safety is being followed


• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile


• Must be 18 years+


• Create and Maintain Eye Contact


• Speak Enthusiastically


• Make Emotional Connections with Guests


• Reliable transportation


• Ability to work in a fast-paced environment


• Strong people skills with a desire to serve Team Members


• Strong commitment to superior customer service


• Ability to manage Team Member behavioral and performance issues


• Ability to work in a team environment with shared ownership and responsibility


• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.