Kitchen Leader

Chick-fil-A; Knoxville (TN); On-site; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Competitive pay

Fun work environment

Job summary

A leading restaurant chain is seeking a Team Leader to ensure daily operations run smoothly and to develop team members within a positive work environment. Responsibilities include managing shifts, responding to guests' needs, and training new hires. Ideal candidates will have strong people skills, a commitment to customer service, and the ability to thrive in a fast-paced environment. This role offers both full-time and part-time options with a focus on personal growth and development.

Qualifications

• Ability to manage team member behavioral and performance issues.
• Strong commitment to superior customer service.
• Prior experience as shift lead or supervisor is preferred.

Responsibilities

• Participate operationally in day-to-day activities in high-volume restaurant.
• Assist in training new hires and set the tone for a shift.
• Count drawers and finalize the day.

Skills

Excellent communication skills

Strong people skills

Ability to work in a fast-paced environment

Customer service orientation

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type

• Full-time and Part-time

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities

• Participate operationally in day‑to‑day activities in high‑volume, fast‑paced restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred