Kitchen Manager

Chick-fil-A; Town of Cheektowaga (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

Chick-fil-A is seeking a Kitchen Manager to oversee all kitchen operations including safety, cost control, inventory, and team management. You will drive quality products and superior guest service while ensuring regulatory compliance.

Responsibilities include managing food costs, labor, and financial reports; promoting teamwork; and developing staff. Excellent leadership and communication skills are essential in a fast-paced restaurant environment.

Qualifications

• Demonstrated leadership and team-building abilities required.
• Excellent verbal and written communication and interpersonal skills.
• Ability to promote teamwork and foster a positive work environment.
• Strong analytical and problem-solving skills with sound judgment.
• Experience in fast-paced, high-volume restaurant settings.
• Capable of increasing store sales and profitability through strong operations.

Responsibilities

• Maintain Chick-fil-A mission, vision, and values; ensure brand standards are followed.
• Control food costs through inventory management and labor oversight; review financials and take corrective actions.
• Ensure superior customer service; handle guest complaints effectively.
• Oversee talent management: staff selection, development, retention, and promotion.
• Motivate team members to achieve goals and maintain high performance.
• Comply with all regulations, safety, and food quality standards.

Skills

Leadership

Communication

Team Building

Interpersonal Skills

Problem Solving

High-Volume Environments

Sales & Profitability

Serv-Safe Certified

Background Check

Education

Two years Kitchen Manager experience

Serv-Safe Certified

Job description

The Chick-fil-A Kitchen Manager has the overall responsibility for operations of the kitchen including food safety, financial management, restaurant maintenance, cost control & analysis, inventory management, team management and ensuring we provide superior service, quality products and service to our guests.

Duties and Responsibilities

• Maintain Chick-fil-A mission, vision and values and ensures brand standards are executed.
• Controls food cost, by following inventory management systems, managing BOH labor, reviewing financial reports, and taking appropriate actions.
• Ensures excellent levels of customer service and properly handles guest complaints/concerns.
• Responsible for talent management, including but not limited to, staff selection, development, retention, and promotion.
• Motivates and inspires team members to achieve goals.
• Maintains compliance with all state, local and federal regulations, safety and food quality standards.

Skills and Requirements

• Excellent leadership, communication, and team building skills.
• Excellent communication skills, both verbal and written as well as excellent interpersonal skills.
• Ability to promote teamwork and foster a harmonious working environment.
• Ability to analyze and resolve problems exercising good judgment.
• Ability to handle fast paced, high volume restaurant environments.
• Ability to increase store sales and profitability through operational improvement.
• Must be Serv-Safe certified
• Ability to pass pre-employment (post-offer) background check.
• Ability to work variable hours including early mornings, evenings, weekends and/ or holidays.

Education and Experience

• At least 2 years experience as a Kitchen Manager in the restaurant industry preferred
• ServSafe Certified

Working Conditions

• Ability to perform all functions at the restaurant level, including delivery when needed.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operates phones, iPads, computers, copiers, and other office equipment.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.