Kitchen Manager

Chick-fil-A; Parma (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare contribution

Employer 401k match

Paid Time Off (PTO) accrual plan

Leadership coaching & development

Job summary

Chick-fil-A in Parma, Ohio is looking for a Restaurant Manager who will own the area of focus and partner with the Human Resource Director. You will be responsible for running daily reports, executing catering orders, and ensuring remarkable customer service while leading a team with integrity.

The ideal candidate should be a self-motivated leader with a positive attitude and passion for developing their team. This full-time position requires open availability and commitment to upholding Chick-fil-A’s standards.

Qualifications

• Meet ethical, integrity, and character criteria of Chick-fil-A standards.
• Ability to work at a quick, yet efficient and thorough pace.
• Willingness to step outside of job role to assist in other roles.

Responsibilities

• Execute Operational Excellence: Speed of Service, Accuracy of Order.
• Drive Second Mile Service by Delivering WOW Experiences.
• Work with the Leadership team to execute the business strategy.

Skills

Positive attitude

Great communicator

Team-oriented

Self-motivated leader

Proactive mindset

Job description

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

Job Description & Responsibilities

As a Restaurant Manager you own and are responsible for your area of focus and additionally, to partner with the Human Resource Director. You are expected to run daily reports including labor and speed, run breaks, execute catering orders, assist in running operations, and ensure remarkable customer service. A successful Manager must be mature, patient, and professional with a growth mindset at all times. In addition to these qualities you are required to possess a desire and willingness to develop your team by providing feedback to team members, leaders, and future leaders, while being confident enough to coach awareness and provide/receive constructive criticism to/from your fellow co-workers and leaders. You must enthusiastically and passionately lead by example, with integrity to build and develop a strong team with a standard of excellence.

Manager Duties and Responsibilities (including, but not limited to)

• Work with the Leadership team to execute the business strategy
• Execute Operational Excellence:
• Speed of Service, Accuracy of Order, Attentive & Courteous & Cleanliness
• Drive Second Mile Service (2MS) by Delivering WOW Experiences
• Go beyond everyday expectations by anticipating needs
• Maintain regular and consistent attendance and punctuality
• Partner with Human Resource Director to oversee and lead all Back of House operations
• Follow Chick-fil-A’s operational policies and procedures as well as other duties as assigned
• Achieve business results through focus and action on tactical objectives and tasks
• Run day-to-day shift operations including ensuring breaks are given, positions are filled and guests are served.
• Must love working in a team environment and building strong effective teams
• Hold team members accountable through effective coaching and communication
• Treats all team members with respect while providing them with direction and feedback (on the job & performance evaluations)
• Complete understanding of each key position in both the front and back of the store; Verifies completion of all operational assessment tools & controls.
• Awareness and understanding of restaurant tools & systems (not limited to: Produce Ordering, Truck Ordering, End of Month, Daily Inventory)
• Work with shift leaders that can open/close for your area of focus by creating systems and processes that allow you to ensure tasks are completed while not being in the restaurant.
• Identify, Train & Develop leadership bench capable of opening/closing your area of the business
• Partner with the Management Team to continuously improve kitchen operations.

Required Skills

• Meet ethical, integrity, and character criteria of Chick-fil-A standards
• Positive attitude
• Treat all guest, team members & leaders with: honor, dignity & respect
• Self-motivated leader committed to personal growth
• Passion for developing self and others
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, flexible, dependable, and strong work ethic
• Willingness to step outside of job role to assist in other roles
• Great communicator both in handling difficult situations and high volume pressure
• Proactive instead of ReactiveGoal oriented and results driven
• Honors and encourages others to follow the visions and values of the restaurant
• Participate in required weekly leadership coaching with in house leadership consultant

Measurements of success (not limited to)

• CEM Scores (Guest Experience)
• Food Cost
• Food Safety Score
• Team Member Retention
• BOH FCR Costs

Benefits

• Healthcare contribution
• Employer 401k match
• Paid Time Off (PTO) accrual plan
• Leadership coaching & development

This is a full-time position and requires that you be at least 18 years old.

Additional Requirements

• 18 years and older
• Open Availability. Must be able to open & close. Weekends are required.
• Meet ethical, integrity, and character criteria of Chick-fil-A standards
• Positive attitude
• Treat all guest, team members & leaders with: honor, dignity & respect
• Self-motivated leader committed to personal growth
• Passion for developing self and others
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Willingness to step outside of job role to assist in other roles
• Great communicator both in handling difficult situations and high volume pressure
• Proactive instead of Reactive
• Goal oriented and results driven
• Honors and encourages others to follow the visions and values of the restaurant
• Understand the federal and local health code regulations (willingness to take certification exam)
• Previous experience working in a kitchen