Kitchen, Expeditor

Churchill Downs Incorporated; Oak Grove (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The Expeditor at Oak Grove Racing, Gaming & Hotel is responsible for the efficient flow of orders from the kitchen to the servers and guests, ensuring pace, accuracy and presentation.

Collaborate with culinary teams to follow recipes and standards, inspect dishes before delivery, and support servers to maintain prompt service and top-notch dining experiences.

Qualifications

• Two years of high-volume table-service dining experience.
• Able to obtain Kentucky gaming/racing license.
• High school diploma; hospitality degree preferred.

Responsibilities

• Ensure orders are prioritized correctly and served promptly.
• Organize order tickets and proper placement of trays.
• Collaborate with culinary team to follow recipes and standards.
• Inspect dishes for accuracy, presentation, and temperature.
• Assist in delivering orders and running food to guests.
• Maintain high service standards and guest satisfaction.
• Address guest issues and use resources to maximize satisfaction.
• Inspect premises for quality and sanitation; assist cleanliness.
• Transfer information between kitchen and wait staff.
• Eliminate obstacles in service and food prep lines.
• Know health department standards and hygiene practices.
• Support bussers/servers as assigned.
• Other duties as assigned by supervisor.

Skills

Floor experience

Communication

Attention to detail

Multitasking

Leadership

Guest service know-how

Education

High school diploma

Hospitality degree preferred

Job description

Pay Range: 14.00

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

JOB SUMMARY

The Expeditor is responsible for the efficient flow of orders from the kitchen to the servers and/or guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure orders are being prepared with the correct priority
• Assist in organizing order tickets and proper placement of food-on-food trays
• Collaborate with the culinary team to ensure established recipes are adhered to and standards are being met on a consistent basis
• Inspect dishes before delivery for accuracy, presentation, and temperature before sending them out to guests
• Assist in delivering orders/running food to maintain prompt service to guests
• Will maintain the highest level of service standards at all times and provide the best-in-class dining experience possible
• Addresses food/beverage or service-related guest issues and utilize creativity and resources available to maintain optimum satisfaction
• Inspect the premises according to quality and sanitation standards and assist in overall cleanliness
• Transfer important information between the kitchen and the wait staff
• Eliminate obstacles in service, food preparation lines or dishwashing
• Must be knowledgeable of all health department standards and use good hygiene practices
• Support bussers/servers in their tasks as assigned
• Other duties as assigned by supervisor or department manager

REQUIRED SKILLS AND ABILITIES

• Works on the floor 100% of the time with a “hands-on” mentality for guest service
• Maintain interpersonal working relationships among all Team Members and the public
• Excellent verbal and written communication skills
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Outstanding coordination and multitasking abilities
• Ability to remain calm in stressful situations
• Strong leadership and communication skills
• Self-motivated with attention to detail
• Strong analytical skills
• Knowledge of menu items and service as well as overall restaurant operations
• Available to work when needed, including weekends, holidays, and nights

EDUCATION AND EXPERIENCE

• Two years of high-volume table-service dining required
• Extensive training background in high-pace front of house team setting
• High school diploma. Higher degree in the Hospitality field preferred
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.