Supervisor, F&B-Ex

Churchill Downs Incorporated; Oak Grove (KY); On-site; USD 40,000 - 48,000; Full time

Job summary

Churchill Downs Incorporated is seeking an F&B Supervisor-N at Oak Grove to assist in directing daily front-of-house operations for O’Dark Thirty and the EATs Food outlet. You will work with the culinary team and leadership to uphold recipes, service standards and guest satisfaction.

The role requires supervision of staffing, inventory oversight, and ensuring health department compliance, with a focus on a best-in-class dining experience for guests near Ft. Campbell and Nashville area.

Qualifications

• Must have strong leadership and communication skills.
• Experience with high-volume F&B operations preferred.
• Knowledge of Microsoft Excel, Word and inventory systems.

Responsibilities

• Assist in front-of-house operations for O’Dark Thirty, Food Court and other areas.
• Collaborate with culinary to ensure recipes are adhered to.
• Train staff to uphold service culture and guest satisfaction.
• Oversee budgeting for labor and staffing across outlets.
• Maintain high service standards and guest experience.

Skills

Leadership

Communication

Time management

Customer service

Inventory management

Microsoft Excel

Microsoft Word

POS systems

Education

Bachelor's or related field preferred

Tools

Micros

Stratton Warren

Job description

Pay Range: 44,000

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

JOB SUMMARY

The F&B Supervisor-N is responsible for assisting the Manager of F&B/Banquets in the oversight and direction of the O’Dark Thirty and the EATs Food outlet as directed by the Director of Food & Beverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for assisting in the front-of-house operations of O’Dark Thirty, Food Court and other areas as assigned.
• Collaborate with the culinary team to ensure established recipes are adhered to.
• Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
• Assist F&B leadership in ensuring the accuracy of all menus (food and drink) and updating POS as required.
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Will maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
• Institute a culture of positivity while demonstrating an Upbeat & Positive Attitude in huddles as well as with all team member and guest interactions.
• Assist the F&B Manager in all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
• Oversees guest satisfaction through constant table visits, interacting with guest and staff engagement throughout the dining room.
• Responsible for the training of all team members and ensuring consistency of service at the highest level at all times.
• Assist the F&B Manager in overseeing ordering and inventory levels.
• Addresses any and all food/beverage or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Must be knowledgeable of all health department standards

Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Works on the floor 90% of the time with a “hands-on” mentality for guest service.
• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Strong leadership and communication skills
• Self-motivated with attention to detail
• Strong analytical skills
• Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred
• Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
• Available to work when needed, including weekends, holidays, and nights

EDUCATION AND EXPERIENCE

• At least 2 years’ experience leading high volume food and beverage operations preferred
• At least 2 years’ experience managing team members preferred
• 4 year degree or related field experience preferred
• Valid health certifications; if required
• Able to obtain and maintain a valid Kentucky racing and gaming license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.