Kitchen Director: Servant Leader in High-Volume BOH

Chick-fil-A; Nevada (IA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Flexible schedules

Free Chick-fil-A meal

Paid time off

Educational scholarships

Professional development

Team outings

Owner involvement

Comprehensive benefits

401K with employer matching

Sunday close

Job summary

Chick-fil-A Charleston & Fort Apache in Las Vegas is seeking a Kitchen Director to lead Back of House operations with a servant-leadership mindset. You will drive operational excellence, manage opening/closing procedures, ensure foodSafety, and coach a high-performing team in a fast-paced setting.

The role requires 2–3 years of restaurant leadership, a high school diploma (bachelor’s preferred), and ServeSafe certification.

Qualifications

• Minimum of 2-3 years of proven leadership as a manager or director in a restaurant environment.
• High school diploma required; some college or a bachelor’s degree is preferred
• ServeSafe Certification and Southern Nevada Food Handlers Training Card required
• Extensive knowledge of food safety policies
• Leading large teams of 20 or more is a plus
• Availability to work a minimum of 30 hours per week including Saturdays
• Strong decision-making, multitasking, and conflict resolution abilities
• Proficiency with business technology and software such as Microsoft Office, HotSchedules, Google Suite, Canva, and GroupMe

Responsibilities

• Represent the Chick-fil-A brand with enthusiasm, professionalism, and integrity
• Lead daily Back of House operations with a focus on operational excellence and team accountability in a high-volume, fast-paced restaurant
• Manage opening and closing procedures, guest needs, team member breaks, catering requests, food safety, cleanliness, training, food safety, and HR tasks
• Monitor and influence business metrics including labor, productivity, speed, accuracy, and guest experience scores
• Oversee key objectives from each of the five critical success factors: Leadership, Talent, Customer Experience, Sales & Brand Growth, and Financial Stewardship
• Uphold the Chick-fil-A Corporate Purpose and our restaurant core values of: People, Results, Integrity, Service, Teamwork, Improvement, Non-judgement, and Excellence.
• Coach and develop team members to foster a positive and efficient work environment
• Demonstrate servant leadership
• Communicate effectively with team members and senior leadership
• Take ownership without being asked
• Hold team members accountable while earning their respect
• Respond calmly and effectively while under pressure
• Stand for long periods and have the ability to carry 10-25 pounds

Skills

Leadership

Operations management

Team development

Customer service

Decision making

Education

High school diploma

Some college / Bachelor's preferred

Tools

Microsoft Office

HotSchedules

Google Suite

Canva

GroupMe

Job description

Chick-fil-A Charleston & Fort Apache in Las Vegas is seeking a Kitchen Director to lead Back of House operations with a servant-leadership mindset. You will drive operational excellence, manage opening/closing procedures, ensure foodSafety, and coach a high-performing team in a fast-paced setting.

The role requires 2–3 years of restaurant leadership, a high school diploma (bachelor’s preferred), and ServeSafe certification.