Kitchen & Bath Design Consultant

Big Rapids Lumber & Hardware; Big Rapids (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Employee discounts

Job summary

Big Rapids Lumber & Hardware is seeking a Kitchen & Bath Design Consultant to serve customers with value, form, and function in a sales-focused role. The position involves meeting walk-in and phone-in customers, and visiting job sites as needed.

Responsibilities include greeting customers, promoting showroom benefits, scheduling appointments, and acting as liaison among plumbers, builders, and homeowners. Strong sales and product knowledge are essential.

Qualifications

• High school degree required; college degree preferred.
• Experience in the building industry is a strong plus.
• Retail or sales experience is a strong plus.
• Working knowledge of kitchen and bath design products is required.
• Energetic, forward-thinking with high ethical standards.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment with flexible scheduling.

Responsibilities

• Greet customers visiting the office/showroom.
• Promote showroom benefits to builders, contractors, and designers.
• Schedule showroom appointments with homeowners and referrals.
• Act as project liaison between plumber, builder, and homeowner.
• Sell features and benefits of decorative design and plumbing to homeowners.
• Build and maintain market share in the area.
• Write up orders from walk-in and phone-in customers.
• Answer phones and emails; provide pricing, product, and delivery info.
• Assist customers with pricing and delivery status information.
• Engage in customers’ projects by asking qualifying questions and following up on quotes.

Skills

Customer service

Organization

Interpersonal skills

Communication

Sales mentality

Education

High school diploma

Tools

MS Office

Epicor

20/20

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Kitchen & Bath Design Consultant(Inside/Outside Sales)

Location: Big Rapids Lumber & Hardware – Big Rapids MI

Summary

Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building and design products. We provide our customers with the best customer service in the industry. This is a sales positions and it will include meeting with walk-in customers, talking with phone-in customers, and job-site visits as needed. You will participate and contribute to company goals and our strategic plan.

Core Duties and Responsibilities

• Greeting customers as they visit our office/showroom
• Promoting the showroom benefits to area builders, contractors and interior designers.
• Scheduling showroom appointments with homeowners and referrals from builders.
• Act as project liaison between plumber, builder and homeowner when needed
• Selling features and benefits of decorative design and plumbing to homeowners
• Building and maintaining company market share in the area
• Writing up walk-in and phone-in customers’ orders
• Answering phone calls and emails
• Assisting customers with pricing, product and delivery status information
• Engaging in customers’ projects
  • Asking questions to qualify customer needs
  • Returning project quotes in a timely manner
  • Following up on possible orders and sales opportunities
• Continual responsibility of being a cooperative resource to customers and fellow employees
• Pricing responsibility on special order products along with gross margin accountability
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor, 20/20 and various vendor programs.
• Showroom procedures
  • Sales and inventory responsibilities
• General knowledge on all of company products and services
• Assist with any other needed items or task to ensure corporate success

Qualifications / Requirements

• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• Strong organizational abilities and detail oriented.
• Outstanding interpersonal and communication skills.
• Strong analytical and cognitive skills.
• Aptitudes for Sales and marketing
• Capacity to learn products and understand the features of residential plumbing products
• Ability to manage time proactively
• Ability to work in a fast-paced environment Commitment to company values.
• Ability to solve problems A passion for customer service
• Ability to work a flexible schedule

Success Factors

• Respect for employees, customers, vendors and management.
• Respect for the Organization and its information
• Willingness to serve the customer
• Teamwork mentality
• Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.

Education / Training / Experience

• High School degree a minimum (college degree preferred)
• Experience in the building industry (a strong plus)
• Retail and/or sales experience (a strong plus)
• Working knowledge of kitchen and bath design products (required)

Benefits (Full Time Employees)

We offer a competitive benefits package offering the following:

• Medical coverage options
• Company Bonus Plan 401k with company match
• PTO and paid holidays

Position Opportunity

Status: Full and part-time positions available

Hours: Facility is open M-F 8:00-5:30, Sat 8:00-2:00

Compensation: $15-$20 an hour plus commission %

Flexible work from home options available.