Kitchen and Bath Inside Sales Representative

US LBM Holdings, LLC; Michigan; On-site; USD 45,000 - 65,000; Full time

Job summary

Zeeland Lumber & Supply, a Division of US LBM Holdings, LLC, is based in Michigan and operates yards, with a focus on kitchen and bath sales. The role centers on helping customers select products, submitting orders, and coordinating deliveries and installations.

Responsibilities include responding to inquiries, generating sales calls, entering orders, maintaining stock, and building strong customer relationships while upholding safety and company policies.

Qualifications

• High School Diploma or GED required.
• 1-3 years in building material industry preferred.
• 1-3 years of inside sales experience preferred.
• Ability to operate computer, calculator, and cash register.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability.
• Manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer service

Interpersonal skills

Communication skills

Inventory knowledge

Cash handling

Computer skills

Building materials knowledge

Education

High School Diploma or GED

Job description

Overview

Based in Michigan, Zeeland Lumber & Supply operates truss and wall panel component manufacturing plants along with full-service building material yards that distribute lumber and an expansive range of specialty products, such as windows, doors, roofing, cabinets, decking, and interior and exterior trim.

This position is focused around kitchen and bath sales.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability.
• Manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Requirements

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to the company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Qualifications

Education

• High School Diploma or GED required.

Experience

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Zeeland Lumber & Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.