Inside Sales Representative

US LBM; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

US LBM in Grand Rapids, Michigan is seeking an Inside Sales Representative to assist with customer sales and provide product support. The role involves responding to inquiries, generating sales, and coordinating product delivery.

The ideal candidate will have experience in the building material industry, strong communication skills, and a commitment to workplace safety. A high school diploma is required, and previous sales experience is preferred.

Qualifications

• 1–3 years of experience in building material industry required.
• 1–3 years of inside sales experience preferred.

Responsibilities

• Respond to customer inquiries about product selection and orders.
• Initiate calls to generate sales and obtain customer orders.
• Check on back orders and resolve outstanding issues.
• Develop and grow relationships with customers.

Skills

Computer operation skills

Knowledge of building supplies

Excellent oral communication skills

Customer relations skills

Knowledge of inventory control

Education

High School Diploma or GED

Job description

Based in Michigan, Zeeland Lumber & Supply operates truss and wall panel component manufacturing plants along with full‑service building material yards that distribute lumber and an expansive range of specialty products, such as windows, doors, roofing, cabinets, decking, and interior and exterior trim.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What You Will Do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain information on pricing specifications, uses and availability.
• Manage schedules for projects by coordinating with outside sales, job sites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve job‑site issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1–3 years of experience in building material industry with basic knowledge of product and application required.
• 1–3 years of inside sales experience preferred.

Skills And Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Zeeland Lumber & Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.