Inside Sales Representative

uslbm; Zeeland (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Zeeland Lumber & Supply, a division of US LBM Holdings, LLC, seeks an Inside Sales Representative in Michigan to support both new and existing customers with product quotes and dimension information, in person or over the phone. The role focuses on inquiries, order entry, pricing, and coordinating deliveries and installations.

Ideal candidates have 1–3 years in buying/building materials, strong communication skills, and the ability to manage stock, pricing, and customer relationships across

Qualifications

• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Strong interpersonal and written communication skills.
• Ability to operate computer, calculator and cash register.

Responsibilities

• Respond to inquiries on product selection, orders, pricing, and deliveries.
• Initiate calls to customers to generate sales.
• Enter orders, credits, returns, and service requests; file paperwork.
• Coordinate purchase and delivery of special products.
• Manage project schedules with outside sales, jobsites, and customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments.
• Resolve back orders and billing issues; assist with pricing.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer relations

Oral and written communication

Inventory control

Computer literacy

Cash handling

Education

High school diploma or GED

Tools

Cash register

Calculator

Job description

Based in Michigan, Zeeland Lumber & Supply operates truss and wall panel component manufacturing plants along with full-service building material yards that distribute lumber and an expansive range of specialty products, such as windows, doors, roofing, cabinets, decking, and interior and exterior trim.

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A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Zeeland Lumber & Supply , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.